When the game freezes, what are criteria you use to award the points? Everytime screen freezes i am the one losing and the opponent gets the win...On March i had consecutive freezes and i had lost 120 rating in an hour, and it was the reason i abandoned the season falling from 370 to 250, just for fun...Today i was playing with johann14, a balanced game, the screen freezed...my internet connection was fine, i was online and i could communicate with other players, but the battle screen was stucked and i could not move...the opponent was not answering my messages and when i finally disconnected it counted as a loss...it s not the first time it happens and of course there is no such thing like the one that leads win the game, because we were 3 vs 3...Additionally, times that i ve been 5 vs 1 in my favour, i am always the one that gets the loss, even if that means -35 points in a crucial time for ladder hunting...Make the mechanics of pvp clear... Dark spots are not nice...I think is fair to know the reason why this constantly happening...I don t want any compensate, just a reason...

n...

Hey there,

 

we only recently got the ability to reverse rating. If there is a stuck match and we can reverse the rating, we will do it if enough evidence is there.

that s not the point...i pvp a little longer and got back the points...the point is when the game freezes during a pvp battle, the procedure should be clear to players...what they should do..a) post a screenshot and no rating will be lost, b) post a screenshot and the player with the most pokes alive wins, c) a video is necessary, d) points are awarded randomly, e) sth else that i can t figure out now...make a clear statement...no vague spots, that put game ' s integrity in question...