Jorogumo Posted June 4, 2020 Share Posted June 4, 2020 (edited) Hello, I was in the middle of rerolling my Tornadus-Therian when the game suddenly froze after I chose to use my reroll ticket. Instead of a window with the new IVs popping up, everything froze and I am now unable to see the "Yes" and "No" options. This issue happened to me before in PvP. I am able to send messages because my guildmates confirmed that they can read them. However, I am unable to see anyone's messages and the players around me have all disappeared. I am really scared of potentially losing my Tornadus-Therian, which already has good IVs, but I am not sure if I can possibly receive a refund for the reroll ticket that I used and probably lost. I did not log out yet because I thought that staying online might help. Is it possible to unfreeze my game or refund the reroll ticket? Otherwise, please let me know what I should do next. Thank you very much! Here are some screenshots: Update: I logged out after over 2 hours. The reroll ticket was, indeed, consumed in the process. Here is one more screenshot: Edited June 4, 2020 by Jorogumo Link to comment https://pokemonrevolution.net/forum/topic/152507-my-game-is-currently-frozen/ Share on other sites More sharing options...
Contrary Posted June 4, 2020 Share Posted June 4, 2020 Hello @Jorogumo, We are aware of the issue. I will have a quick look in it and will communicate the outcome asap to you. Kind regards, Contrary 2 General Support | PRO Official Discord | Bug Resolution Center Please do not contact staff members for private support. Share your questions on the forums, as they can be of use to others. Link to comment https://pokemonrevolution.net/forum/topic/152507-my-game-is-currently-frozen/#findComment-839128 Share on other sites More sharing options...
Contrary Posted June 8, 2020 Share Posted June 8, 2020 Reroll ticket was restored on the 5th of June, will lock the thread as the issue is resolved. Kind regards, Contrary General Support | PRO Official Discord | Bug Resolution Center Please do not contact staff members for private support. Share your questions on the forums, as they can be of use to others. Link to comment https://pokemonrevolution.net/forum/topic/152507-my-game-is-currently-frozen/#findComment-840970 Share on other sites More sharing options...
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