I was in the middle of a boss battle with Medusa and Eldir when the server crashed. I was battling Eldir and when I was able to log back in it said that I lost and put me on a cooldown for them. I thought you guys fixed this...

 

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I was in the middle of a boss battle with Medusa and Eldir when the server crashed. I was battling Eldir and when I was able to log back in it said that I lost and put me on a cooldown for them. I thought you guys fixed this...

 

Hello @NaffaN

 

I am sorry for the inconvenience that this has caused you.

 

Unfortunately, we are unable to restore the boss cooldown for you currently, as it would be unfair to those who have experienced the same issue. For future occurrences, please take the time to read this quote and the link inside:

 

Lost by crash issues (Including disconnections and rollbacks)

 

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

 

As for scheduled maintenance, you may check out the Official PRO Discord for news and updates, and whether the server will be down. Announcements usually give an estimated downtime, and this aims to minimize losses. Unpredictable crashes from our end may also occur, but please know that we are always trying to improve the stability of our servers.

 

For crashes and disconnections resulting from issues on your end, checking up with your internet provider and knowing their downtimes also helps minimize losses. If crashes or disconnections are caused by your end, you may try the following:

 

~ Call your internet provider.

~ Troubleshoot Your Hardware.

~ Opt for a wired connection if you’re using a wireless connection

~ Turn Off Bandwidth-Hogging Plugins and Apps.

~ Try a New DNS Server

 

I hope you understand why we cannot reward you, and I'm sorry for the frustration and inconvenience that this has caused you. As nothing further can be down about this, I will be locking the thread. I hope you have a good day.

 

~Straubs