Straubs

Hello @NaffaN I am sorry for the inconvenience that this has caused you. Unfortunately, we are unable to restore the boss cooldown for you currently, as it would be unfair to those who have experienced the same issue. For future occurrences, please take the time to read this quote and the link inside: As for scheduled maintenance, you may check out the Official PRO Discord for news and updates, and whether the server will be down. Announcements usually give an estimated downtime, and this aims to minimize losses. Unpredictable crashes from our end may also occur, but please know that we are always trying to improve the stability of our servers. For crashes and disconnections resulting from issues on your end, checking up with your internet provider and knowing their downtimes also helps minimize losses. If crashes or disconnections are caused by your end, you may try the following: ~ Call your internet provider. ~ Troubleshoot Your Hardware. ~ Opt for a wired connection if you’re using a wireless connection ~ Turn Off Bandwidth-Hogging Plugins and Apps. ~ Try a New DNS Server I hope you understand why we cannot reward you, and I'm sorry for the frustration and inconvenience that this has caused you. As nothing further can be down about this, I will be locking the thread. I hope you have a good day. ~Straubs

I just happened to get on at the right time, any one of our Community Coordinators could have helped you when they got the chance! I'm glad that your issue was resolved. As such, I will be closing this thread. If you have any more questions, concerns, or issues, please do not hesitate to post in the Proper SubForums. I hope you have a wonderful day! ~Straubs

Hello @TrollusMaximus. It seems as though you have yet to merge your Red and Blue Servers. To merge, you may head to the PRO Dashboard, and you will be able to merge there. Before doing so, please read THIS MERGE THREAD completely. If you have any questions, issues, or concerns, or your issue has been resolved, please do not hesitate to reply. As such, I wil be waiting for a reply. ~Straubs

Hello @Xylos! This is indeed misinformation on the forum's side. I have edited the post to display the correct information, and hopefully in an easier manner for players to understand better. Thank you for helping the player and answering their questions, and letting us know about the issue. If any more discrepancies between the Forums or the ProWiki, please do not hesitate to let us know. As the situation has been resolved, I will be closing this thread. If you have anymore questions, concerns, or issues, please do not hesitate to post in the Proper SubForums. I hope you have a wonderful day! ~Straubs

Hello @TheTick . We can indeed delevel Pokemon with in accordance to the Delevel and Evolution Megathread. You're Marill should now be deleveled. For future issues, please use the Megathread so that the General Support is not filled with requests. If you have any more troubles, please do not hesitate to make a post on the proper SubForums. With that, I will be closing this thread. I hope you have a wonderful day! ~Straubs

Hello @Alderego7. I am sorry for the inconvenience that this has caused you. Unfortunately, we are unable to restore the reward for you currently, as it would be unfair to those who have experienced the same issue. For future occurrences, please take the time to read this quote and the link inside: As for scheduled maintenance, you may check out the Official PRO Discord for news and updates, and whether the server will be down. Announcements usually give an estimated downtime, and this aims to minimize losses. Unpredictable crashes from our end may also occur, but please know that we are always trying to improve the stability of our servers. For crashes and disconnections resulting from issues on your end, checking up with your internet provider and knowing their downtimes also helps minimize losses. If crashes or disconnections are caused by your end, you may try the following: ~ Call your internet provider. ~ Troubleshoot Your Hardware. ~ Opt for a wired connection if you’re using a wireless connection ~ Turn Off Bandwidth-Hogging Plugins and Apps. ~ Try a New DNS Server I hope you understand why we cannot reward you, and I'm sorry for the frustration and inconvenience that this has caused you. As nothing further can be down about this, I will be locking the thread. I hope you have a good day. ~Straubs

Hello @Mesack. I am sorry for the inconvenience caused by this. I have successfully deleveled your Goldeen. For future cases, please refer to the DELEVEL AND EVOLUTION MEGATHREAD, so as to not flood the sub forum with requests. Before leveling it again, may you reduce the happiness a little, relog, and relevel it? Please let me know how this works out for you. As such, I will be waiting for your reply. ~Straubs

Hello @darcknes After losing to Jackson in the Pokemon School, you must head South to Pallet Town and talk to his Mother. Her house will be the South-Western one in Pallet Town. There is a FULL KANTO GUIDE HERE if you would like to use it along your journey. Please let me know if this solves your issue. If you have any more questions, concerns, or issues, please do not hesitate to reply or make a thread in the Proper Subforums. As such, I will be waiting for your reply. ~Straubs

Hello @Greninja1004 . I am sorry for the inconvenience that this has caused you. A forum account was forcefully created for you, and I need you to go to THIS LINK, and follow the steps. Afterwards, you should be able to log in. Please let me know how this works for you. If you have any questions, issues, or concnerns, please do not hesitate to reply. As such, I will be waiting for your reply. ~Straubs

Hello @Greninja1004 . You're Pokemon has been successfully restored, and should be in the last box of your PC. This post was merged with this thread. Please do not create unnecessary threads, and please remember to post in the Proper Subforums. Also, remember that you may "bump" a post every 24 hours if it were to go unanswered. For future reference, we have a RESTORE MEGATHREAD for cases such as this, for you to let Staff Members know that you need a Pokemon restored. As your issue is resolved, I will be closing this thread. If the Pokemon did not restore correctly, please do not hesitate to make a post in General Support and tag me with @Straubs. Also, please do not hesitate to make a post in the Proper Subforums for any questions, issues, or concerns, and make sure to follow the Forum Rules while making these posts. Have a wonderful day! ~Straubs

I'm glad that you were able to solve the problem. As such, I will be closing this thread. If you have any more questions, issues, or concerns about the merge, please make sure to read the Merge FAQ Thread, or about anything, make sure to create a post in the proper Sub Forums. I hope you have a nice day! ~Straubs

Hello again @Miku92. Your Pokemon has been successfully restored. For future issues, if you experience a Pokemon missing, please make a post in the Restore Pokemon Megathread. As the Pokemon has been restored, I will be closing this thread. If you have anymore questions, concerns, or issues, please do not hesitate to make a post in the proper Sub Forums. I hope you have a nice day! ~Straubs

I am glad that the situation was resolved, and that I was able to help clear up some confusion. As such, I will be closing this thread. If you have anymore questions, issues, or concerns, please do not hesitate to post in the proper Sub Forums. I hope you have a nice day! ~Straubs

Hello @Valerist. Through our tools, it seems as though you have successfully merged your Red and Blue Servers with this account. Can you let me know if this is correct or not? If not, can you tell me which account you are referring to? I'll be waiting for your reply, Kind Regards, ~Straubs

Hello @Ancanno . I am sorry for the inconvenience that this has caused you. Through our tools, it seems as though you have access to the interior of New Mauville, and need to deactivate the electrical barrier. Can you let me know if you are able to access the inside? I will be waiting for your reply, ~Straubs

Hello again, @Miku92. Would you happen to know anything about the Klefki, such as: - Pokemon ID - Native Region (Region where it was caught) - Original Trainer (OT) - Possible Stats - Nature - Level Also, was there a time recently where you were releasing Pokemon, or lending Pokemon, where you might have accidentally released, or lent out, the Klefki? I'll be waiting for your reply. Kind Regards, ~Straubs

Hello @Al3k! Have you checked the other two locations of the Adamant Orb? You can find the locations in the LEGENDARY MEGATHREAD: Eterna Cave: Old Chateau: Please let me know if you find it in either of these two locations. As such, I will be waiting for your reply, and I hope you have a wonderful day! ~Straubs

Hello again @Miku92 ! As a temporary solution, Raichu-Alolan now gets Nasty Plot from the Pre-Evo Move Tutor. The missing moves from Raichu-Alolan's Move Relearner list has been forwarded to developers to fix. Once again, if there is any confusion, questions, concerns, or issues, please do not hesitate to reply. Kind Regards, ~Straubs

I have forwarded it to our Content Team, so for right now, please be patient as they look over this. If you have any other questions, issues, or concerns, please do not hesitate to reply, or post in the Proper Sub Forums. Kind Regards, ~Straubs

Hello @Miku92 I'm sorry for the inconvenience that was caused. As I said in our PMs earlier, may you also post a Screenshot of the List of Moves from the Move Releaner, Egg Move Tutor, and Pre-Evo Tutor? I will be waiting for your reply, ~Straubs

Hello @Gio9soares. I do not quite understand what you are asking, so may you please clarify exactly what you mean by "pay on a shop"? - If, by shop, you mean the Coin Shop: You will need a certain amount of coins for different items in the shop. Coins can be obtained by 2 ways: Coin Capsules, and paying through Paypal. You can buy Coin Capsules from other players in Trade Chat with Pokedollars. - If, by shop, you mean a Player's Pokemon, Service, or Item on the Forums, it is against the rules to trade using Real Money, or for items outside of PRO, as stated in our OVERALL TRADE RULES: You may use Pokedollars, PRO Items, and/or Pokemon to trade with another player. - If, by shop, you mean an In-Game-Shop, such as a PokeMart or TM Seller, then you must use Pokedollars. Please remember that PRO is free to play, and you will never be forced to donate. I hope this cleared up some confusion. Please do not hesitate to reply if you have any more questions, concerns, issues, or that you understand the answer provided. As such, I will be waiting for your reply. Kind Regards, ~Straubs

Hello @alexltw. I am sorry for the inconvenience that this has caused you. May you try going to Hannah in the Hoenn Pokemon League, and attempt to battle her with a Huntail with Your OT? Based on our tools, Oswald has been defeated, so your next stop should be Hannah. Let me know the results when you reach Hannah. If you have anymore questions, concerns, or issues, please do not hesitate to reply, or post in the proper Sub Forums. As such, I will be waiting for your reply! Regards, ~Straubs

Hello @grimshwiz . I am sorry for the inconvenience that this has caused you. Are you attempting to use a controller when your character moves to the right by itself? Also, may you please try REINSTALLING THE CLIENT? It may be a small bug which can be fixed through re-installing. I will be waiting for your reply. As such, please do not hesitate to reply with any other concerns, issues, or questions! Kind Regards, ~Straubs

Hola @leegonzalez. Lo siento por las inconveniencias que esto te ha causado. Amentablemente, los servidores estan teniendo problemas de conexion actualmente, y nuestro equipo esta trabajando en una solucion. Por favor se paciente hasta entonces. De este modo, por favor espera antes de realizar actividades, como PvP, jefes, o entradas al Safari, hasta que los servidores esten estables nuevamente. Espero aue entiendas. Si tienes mas preocupaciones, preguntas, o problemas, por favor no dudes en responder. De este modo, estare esperando por tu respuesta. Saludo cordialmente ~Straubs

Hola @FacilSha . Tu hilo ha sido trasladado, habia sido publicado en el Sub Foro incorrecto. Por favor ten en mente en donde publicas, y publica en el Sub Foro apropiado cuando tengas preguntas, preocupaciones o problemas. Que tengas un buen día! ~Straubs