Richdog Posted October 13, 2020 Share Posted October 13, 2020 Supp, i cannot use free iv reroll on my darkrai, show this. pls halp Link to comment Share on other sites More sharing options...
Norex Posted October 13, 2020 Share Posted October 13, 2020 Now I am not sure on these but from what I know and heard from other players experience, you only get that reroll if you havent started that quest last year. Could that be the problem? My Pokemon Shop My Pokemon Wishlist Ascension Guild Page Link to comment Share on other sites More sharing options...
Richdog Posted October 13, 2020 Author Share Posted October 13, 2020 I dont make this quest on last year :c Link to comment Share on other sites More sharing options...
Happymango Posted October 14, 2020 Share Posted October 14, 2020 16 hours ago, Richdog said: Supp, i cannot use free iv reroll on my darkrai, show this. pls halp Hi, @Richdog I'm sorry for the inconvenience. I have informed the corresponding Staff Team to look into your issue. In the meantime, please be patients. I'll let you know as soon as possible when I receive an answer. Have a nice day. Kind regards, HappyMango. General Support | General Complaint Area | PRO Rules Please do not contact staff members for private support Respect is one of the greatest expressions of love Link to comment Share on other sites More sharing options...
Richdog Posted October 14, 2020 Author Share Posted October 14, 2020 Ok, thanks bro Link to comment Share on other sites More sharing options...
Happymango Posted October 15, 2020 Share Posted October 15, 2020 6 hours ago, Richdog said: Ok, thanks bro I have received an answer. Unfortunately, when we checked your account game progress, we found that you have once failed the Dark Realm Quest. In order to receive a IV locked reroll ticket, you have to complete the quest without surrendering So, we can't help you further on your case. I'm once again really sorry for your issue. Have a nice day. General Support | General Complaint Area | PRO Rules Please do not contact staff members for private support Respect is one of the greatest expressions of love Link to comment Share on other sites More sharing options...
Richdog Posted October 15, 2020 Author Share Posted October 15, 2020 ahhh, okay :c Link to comment Share on other sites More sharing options...
Happymango Posted October 16, 2020 Share Posted October 16, 2020 12 hours ago, Richdog said: ahhh, okay :c As we cannot further help you on this case, I'll now be closing the thread. Have a nice day. General Support | General Complaint Area | PRO Rules Please do not contact staff members for private support Respect is one of the greatest expressions of love Link to comment Share on other sites More sharing options...
Happymango Posted October 20, 2020 Share Posted October 20, 2020 On 10/13/2020 at 11:39 PM, Richdog said: Supp, i cannot use free iv reroll on my darkrai, show this. pls halp Hi, @Richdog I'm really sorry for the confusion. I re-opened the thread, because I found out that I made a mistake. Your account was some how bugged and you couldn't receive an IV reroll chance. So, we can offer you this procedure if you agree. 1. Delete your Darkrai (The ball you used to catch your Darkrai will be refunded) 2. Convert your account game process to where you can re-catch Darkrai (You should not battle Horon !!!) 3. Go re-catch your Darkrai, you'll be able to use the locked IV reroll ticket I'm really sorry once again that I made this mistake. I'll be waiting for your reply. General Support | General Complaint Area | PRO Rules Please do not contact staff members for private support Respect is one of the greatest expressions of love Link to comment Share on other sites More sharing options...
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