I used escape rope nearby mt pyre after 6th badge in hoenn and I was teleported to Cavalone with all pokes, I fought a barry  3 times and had a different last pokemon each time and after that I could across the bridge and I talked with sailor and I could only go to the iron island , and before a while 23:18 UTC+1 I look and I see that I haven't any pokes in team and I go to pc and  I have locked pokes from hoenn in box. (Silver Server)

 

 

Edited December 11, 20205 yr by Xavier2407

20 hours ago, Xavier2407 said:

 

 

Hello @Xavier2407

I'm really sorry for the inconvenience.
I've informed the corresponding staff team to look into your issue and they are investigating it right now.
I highly advise to not continue playing the game after the issue has been fixed to avoid further glitches.
In the meantine please be patient.
I'll give an update whenever I have more information about this.

Once again, I'm sorry for the inconvenience and that you can't proceed to play the game now.

Kind regards,
Exotyc.

bump

3 hours ago, Xavier2407 said:

bump

Hey, can you please briefly describe what you have done before this incident?
Where did you exactly use the Escape rope? (location)
Have you done the Xmas Event before or after the bug occured?
If yes, have you talked to any NPCs?

I'll be waiting for a reply.
I'm sorry that it takes a bit longer.
 

I don't remember the location, I was going to magma hideout after the 6th badge, (about 1 hour earlier I went to the event map to see what it looks like,) I used the escape rope because I chose the wrong way to magma hideout, and at the event I only talked to aero airlines and a nurse

Hi @Xavier2407,

 

We're looking forward to teleport you back in Hoenn, so on you'll continue your journey.

 

Can you answer me when you're connected?

 

Also, please, don't move with your Silver account until we teleport you back in Hoenn.

 

Thank you,

 

Shuhei

Edited December 14, 20205 yr by Shuhei

I just logged in and saw that Barry is at the bridge

what should I do

@Xavier2407, can you connect?

 

I will teleport you back to Hoenn.

 

Shuhei

Yes I can connect but I am now at canalave

Connect please.

 

Shuhei