Xavier2407 Posted December 10, 2020 Share Posted December 10, 2020 (edited) I used escape rope nearby mt pyre after 6th badge in hoenn and I was teleported to Cavalone with all pokes, I fought a barry 3 times and had a different last pokemon each time and after that I could across the bridge and I talked with sailor and I could only go to the iron island , and before a while 23:18 UTC+1 I look and I see that I haven't any pokes in team and I go to pc and I have locked pokes from hoenn in box. (Silver Server) Edited December 11, 2020 by Xavier2407 Link to comment Share on other sites More sharing options...
Exotyc Posted December 11, 2020 Share Posted December 11, 2020 20 hours ago, Xavier2407 said: Hello @Xavier2407 I'm really sorry for the inconvenience. I've informed the corresponding staff team to look into your issue and they are investigating it right now. I highly advise to not continue playing the game after the issue has been fixed to avoid further glitches. In the meantine please be patient. I'll give an update whenever I have more information about this. Once again, I'm sorry for the inconvenience and that you can't proceed to play the game now. Kind regards, Exotyc. 【 General Support ✘ Bug Resolution Center ✘ Complaints Area ✘ Report Center 】 Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Link to comment Share on other sites More sharing options...
Xavier2407 Posted December 13, 2020 Author Share Posted December 13, 2020 bump Link to comment Share on other sites More sharing options...
Exotyc Posted December 13, 2020 Share Posted December 13, 2020 3 hours ago, Xavier2407 said: bump Hey, can you please briefly describe what you have done before this incident? Where did you exactly use the Escape rope? (location) Have you done the Xmas Event before or after the bug occured? If yes, have you talked to any NPCs? I'll be waiting for a reply. I'm sorry that it takes a bit longer. 【 General Support ✘ Bug Resolution Center ✘ Complaints Area ✘ Report Center 】 Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Link to comment Share on other sites More sharing options...
Xavier2407 Posted December 14, 2020 Author Share Posted December 14, 2020 I don't remember the location, I was going to magma hideout after the 6th badge, (about 1 hour earlier I went to the event map to see what it looks like,) I used the escape rope because I chose the wrong way to magma hideout, and at the event I only talked to aero airlines and a nurse Link to comment Share on other sites More sharing options...
Shuhei Posted December 14, 2020 Share Posted December 14, 2020 (edited) Hi @Xavier2407, We're looking forward to teleport you back in Hoenn, so on you'll continue your journey. Can you answer me when you're connected? Also, please, don't move with your Silver account until we teleport you back in Hoenn. Thank you, Shuhei Edited December 14, 2020 by Shuhei Link to comment Share on other sites More sharing options...
Xavier2407 Posted December 14, 2020 Author Share Posted December 14, 2020 I just logged in and saw that Barry is at the bridge what should I do Link to comment Share on other sites More sharing options...
Shuhei Posted December 14, 2020 Share Posted December 14, 2020 @Xavier2407, can you connect? I will teleport you back to Hoenn. Shuhei Link to comment Share on other sites More sharing options...
Xavier2407 Posted December 14, 2020 Author Share Posted December 14, 2020 Yes I can connect but I am now at canalave Link to comment Share on other sites More sharing options...
Shuhei Posted December 14, 2020 Share Posted December 14, 2020 Connect please. Shuhei Link to comment Share on other sites More sharing options...
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