Jump to content

Recommended Posts

11 hours ago, Loganb said:

hey im a returning player from 2016 - 2017 wondering if the world has been reset i logged in and im back at the beginning.

Hello @Loganb,

I'm really sorry for the inconvenience.
First of all welcome back to the game. You don’t have to worry about your account & progress getting deleted as they will be always saved in the database.
The issue is caused due to the old servers (Red, Blue) have been merged together in one server (Silver). I checked your account, and it seems like you played 98 hours on the Red server.
You have to merge your account to the new servers in the Dashboard.
Please make sure to choose the Red server in order to get your progress back.

After the merge, you still may be unable to log into Silver server. You have to reset your password on the Dashboard to fix it. Your password should contain only alphanumeric letters (Letters from A to Z and from 0 to 9), because sometimes different/special characters in your password might block you from login.

For more information about the merge and about the errors that might occur with it, please take a look on Everything About The Merge.

With that being said, I hope this clarified everything.
Looking forward for a reply if that worked for you.

20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

 【 General Support ✘ Bug Resolution CenterComplaints Area ✘ Report Center 】

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...