Server crashed around 20 mins ago. Cames made an announcement afterwards, saying that we shouldnt do bosses today. However, I was already at the end of the boss fight and now it counts as a loss and the boss went on cooldown. Is there the possibility that a staff/mod could reset the encounter? I wont be doing any bosses today anymore.

Yo, Staff doesn't reset boss cooldowns for people, don't expect anything.

 

Gl.

Hello @Mauribro. Apologies for the inconvenience. 

 

Could you tell me an approximate time of when the proxy crash happened? Please use GMT-0, as that is the time zone used by the server.

Furthermore, can you show that the boss says it is on cooldown?

Hey @Epithet, the crash was around 13:15 German time. Therefore, it should have been around 12.15 GMT-0. I just took a screenshot and it should reflect the same time considering when the crash happened.

 

Hello @Mauribro. Apologies for the delay.

 

We could not find any evidence that confirmed there was a proxy server crash at that time. So we will have to deny your request.

However, if you can provide sufficient evidence that there was a crash during the time you specified, it can be looked into again. A screenshot of other users having the same issue in the official PRO Discord server would be enough.