Davidclmusic Posted February 15, 2021 Share Posted February 15, 2021 I tried to open the app and sent me to download the last version. However, when I download the mac version and I try to open it a message tells me that the app is damaged and cannot be opened Link to comment Share on other sites More sharing options...
Midsommar Posted February 15, 2021 Share Posted February 15, 2021 Hi there @Davidclmusic My apologies for the inconvenience, the issue is known and we are currently working on a possible fix. An announcement will be made in the PRO discord as well as in this thread once it's fixed. For the time being we appreciate your patience, have a splendid day! General Support • Report Center • Discipline appeals • Rules Please do not contact staff members for private support. Share your questions on the forums, as they can be of use to others. Unsolicited private messages will be sent to the moon. Link to comment Share on other sites More sharing options...
Administrator Yellow Posted February 16, 2021 Administrator Share Posted February 16, 2021 Hi @Davidclmusic Sadly there is some problems on Apple's end, it looks like it's happening as a result of recent changes since the Big Sur update. We will continue to work on a long term solution, but in the meantime, first ensure that your software is completely up to date (Big Sur 11.2.1) - this has worked for some, but not all. It also didn't work for me, but give it a go first. Following that, there is a workaround using a xattr. This is not the ideal solution, but the only working one right now. There are risks associated with using a xattr. Although this workaround will get you playing, educate yourself prior to using this command on potential dangers/issues to make an informed decision. Use this workaround at your own risk, PRO or PRO Staff are not liable for any complications caused as a result. I have created a video guide on how to do this, here is a step by step: Once the client is downloaded, expand the PROClient_mac.zip and move the PROClient.app into the Applications folder. Press ⌘ and space, to bring up the Spotlight. Search "Terminal" and press Enter to open. Input the following command and press Enter to run. sudo xattr -rd com.apple.quarantine /Applications/PROClient.app You will be prompted to enter your User Password, enter this and Press Enter. The change is now live. This will only apply to the specific app you have targeted with the xattr command. If you uninstall the client, you will need to repeat this process upon redownload, and for any additional clients. For any additional clients, you will need to amend the xattr command to include the name of the client - to do this amend the "PROClient.app" element of the command to the name of the application you wish to apply the command to. e.g. "sudo xattr -rd com.apple.quarantine /Applications/PROClient2.app" Close the Terminal. Visit the PROClient in your Applications, and Open/Double Click to run. If you have any questions, please let me know and I will do my best to help you. There are two other open threads where you can make a reply for extra support: https://pokemonrevolution.net/forum/topic/170186-updated-mac-client-not-working/ https://pokemonrevolution.net/forum/topic/170216-error-trying-to-download-the-new-pro-version-on-mac/ 1 • PRO RULES | HOW TO REPORT | PUNISHMENT POLICY | DISCORD • Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. ☽ Link to comment Share on other sites More sharing options...
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