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Error trying to download the new PRO version on MAC

Nickproplayer01
in Resolved General Support

Featured Replies

Hello support team! 

 

I have dowloaded the new PRO version but I keep getting this message when I try to open it :"“PROClient 2” is damaged and can’t be opened. You should move it to the Trash".

I can't open it even if I override from finder, control click and then open.
Can someone help me? 

 

Thank you a lot and have a nice day!

 

Nicolo

I Have the same problem under Big Sure 11.1 with yesterday update 

 

were working fine with last update 

Open your Terminal and type: sudo xattr -rd com.apple.quarantine /Applications/PROClient.app - It should be fixed then

    • Like 1
    24 minutes ago, DaRedAurel said:

    Open your Terminal and type: sudo xattr -rd com.apple.quarantine /Applications/PROClient.app - It should be fixed then

    I tried that and this works for me  thnx man great help, now I can open it ^

    Edited by B0t

    Untitled_05-31-2022_12-01-07_2.png.b0206a71b8f00a4946f0e5bd1b5adf38.png

    Hi @Nickproplayer01

     

    This is a known issue, and is being investigated by Eaty. I use a Mac also and we have been testing this from our side to see if we can find a long term solution.
     

    @DaRedAurel - you are correct that this works as a short term solution, when the ProClient is moved to the Applications folder, however when modifying extended attributes with xattr, I would urge you and other users to practice caution and to do so at your own risk.

    • PRO RULES | HOW TO REPORT | PUNISHMENT POLICY | DISCORD •

     

    Please do not contact staff members for private support.

    Share your questions on the forums, as they can then be of use to others.

     

    ☽

    • Like 2
    9 hours ago, Nickproplayer01 said:

    Hello support team! 

     

    I have dowloaded the new PRO version but I keep getting this message when I try to open it :"“PROClient 2” is damaged and can’t be opened. You should move it to the Trash".

    I can't open it even if I override from finder, control click and then open.
    Can someone help me? 

     

    Thank you a lot and have a nice day!

     

    Nicolo

    i have the same problem..... 

     

    7 hours ago, DaRedAurel said:

    Open your Terminal and type: sudo xattr -rd com.apple.quarantine /Applications/PROClient.app - It should be fixed then

    What do you mean with "terminal"?

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