Nickproplayer01 Posted February 15, 2021 Share Posted February 15, 2021 Hello support team! I have dowloaded the new PRO version but I keep getting this message when I try to open it :"“PROClient 2” is damaged and can’t be opened. You should move it to the Trash". I can't open it even if I override from finder, control click and then open. Can someone help me? Thank you a lot and have a nice day! Nicolo Link to comment Share on other sites More sharing options...
Daredaurel Posted February 15, 2021 Share Posted February 15, 2021 I Have the same problem under Big Sure 11.1 with yesterday update were working fine with last update Link to comment Share on other sites More sharing options...
Nickproplayer01 Posted February 15, 2021 Author Share Posted February 15, 2021 I still have the same problem! Do you know how I can fix this? Link to comment Share on other sites More sharing options...
Daredaurel Posted February 15, 2021 Share Posted February 15, 2021 Open your Terminal and type: sudo xattr -rd com.apple.quarantine /Applications/PROClient.app - It should be fixed then 1 Link to comment Share on other sites More sharing options...
B0t Posted February 15, 2021 Share Posted February 15, 2021 (edited) 24 minutes ago, DaRedAurel said: Open your Terminal and type: sudo xattr -rd com.apple.quarantine /Applications/PROClient.app - It should be fixed then I tried that and this works for me thnx man great help, now I can open it ^ Edited February 15, 2021 by B0t Link to comment Share on other sites More sharing options...
Administrator Yellow Posted February 15, 2021 Administrator Share Posted February 15, 2021 Hi @Nickproplayer01 This is a known issue, and is being investigated by Eaty. I use a Mac also and we have been testing this from our side to see if we can find a long term solution. @DaRedAurel - you are correct that this works as a short term solution, when the ProClient is moved to the Applications folder, however when modifying extended attributes with xattr, I would urge you and other users to practice caution and to do so at your own risk. 2 • PRO RULES | HOW TO REPORT | PUNISHMENT POLICY | DISCORD • Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. ☽ Link to comment Share on other sites More sharing options...
Nickproplayer01 Posted February 15, 2021 Author Share Posted February 15, 2021 Thanks a lot for the fast reply and your support! Link to comment Share on other sites More sharing options...
Chellydile Posted February 15, 2021 Share Posted February 15, 2021 9 hours ago, Nickproplayer01 said: Hello support team! I have dowloaded the new PRO version but I keep getting this message when I try to open it :"“PROClient 2” is damaged and can’t be opened. You should move it to the Trash". I can't open it even if I override from finder, control click and then open. Can someone help me? Thank you a lot and have a nice day! Nicolo i have the same problem..... Link to comment Share on other sites More sharing options...
Chellydile Posted February 15, 2021 Share Posted February 15, 2021 7 hours ago, DaRedAurel said: Open your Terminal and type: sudo xattr -rd com.apple.quarantine /Applications/PROClient.app - It should be fixed then What do you mean with "terminal"? Link to comment Share on other sites More sharing options...
Daredaurel Posted February 15, 2021 Share Posted February 15, 2021 The things that allow you to type command Link to comment Share on other sites More sharing options...
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