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51 minutes ago, Suncity said:

i don know how but i think i lost 500k of my poke money ..

please look into it  i recently started playin and invested real money too

please help 😞

Hey there!

I'm sorry for the inconvenience.
Could it be because you had a black out? You will lose 5% of your money after your character lost a battle or you surrendered. The money is however capped at 50k.

Kind regards,
Exotyc

20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

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3 hours ago, Suncity said:

hi sir.

i actually surrendered a few times in a gym battle .

but i lost 500k 

could u pls check?

50k is still fine but 500k is too much 😞

i am not even feelin like playing now.

i wouldnt have purchased using real money if i had known 😞

You lost 500k money because you surrendered so many times until you reached that amount.
Unfortunately, we cannot give you the money back as this is a mechanic from the original games.
Furthermore, it would be unfair towards other players who had a similar situation, if we restore your money and not theirs.

20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

 【 General Support ✘ Bug Resolution CenterComplaints Area ✘ Report Center 】

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

35 minutes ago, Suncity said:

a fellow mate told me it we don lose money if we surrender 😞

Bump

 

As I mentioned before you will always lose 5% of your total money. 50k is the maximum you can lose after you surrendered or got defeated.
Your mate might not know about this mechanic.
Here is a proof.

 

Spoiler



I'll lock this thread as we cannot help you in this case anymore.
Have a nice day!

20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

 【 General Support ✘ Bug Resolution CenterComplaints Area ✘ Report Center 】

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

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