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11 hours ago, Nate21 said:

There is an error happened on Day 7 after submitting a freshly caught Castform.

The dialogue said "Error occurred report to staff"

I check my bag but I didn't receive any of these item (RR ticket, NR ticket, silver disc or 7-Day train access ticket).

 

Hey there!

I'm sorry for the inconvenience.
I've forwarded the issue.
I'll update you once I have an answer.

Kind regards,
Exotyc

20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

 【 General Support ✘ Bug Resolution CenterComplaints Area ✘ Report Center 】

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

On 5/17/2021 at 12:05 PM, Nate21 said:

There is an error happened on Day 7 after submitting a freshly caught Castform.

The dialogue said "Error occurred report to staff"

I check my bag but I didn't receive any of these item (RR ticket, NR ticket, silver disc or 7-Day train access ticket).

 

Could you tell me when you will be online? (Time + timezone)
We have to fix this manually while you're online.

20210327_164619.gif.f1ca1cea8a9d78e45a12587c95d40570.gif

 

 【 General Support ✘ Bug Resolution CenterComplaints Area ✘ Report Center 】

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

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