Notispan7 Posted July 8, 2021 Share Posted July 8, 2021 I had an account before 3-4 years and i cannot log in it Can an admin help me please how i can take it back. When i try to log in it, it tells me that it does not exist Link to comment Share on other sites More sharing options...
Olker Posted July 8, 2021 Share Posted July 8, 2021 You probably have to merge. Go to Dashboard, enter your old username and password, and you should be able to merge. Link to comment Share on other sites More sharing options...
Exotyc Posted July 8, 2021 Share Posted July 8, 2021 45 minutes ago, notispan7 said: I had an account before 3-4 years and i cannot log in it Can an admin help me please how i can take it back. When i try to log in it, it tells me that it does not exist Hey there! I'm sorry for the inconvenience. The login issue on Silver is caused due to the old servers (Red, Blue) have been merged together. I've checked your account and you played 662 hours on the Red server before. You have to merge your old account to Silver in the Dashboard. Please make sure to choose the Red server in order to get your progress back. After the merge, you still may be unable to log into Silver server. You have to reset your password in the Dashboard to fix it. Your password should contain only alphanumeric letters (Letters from A to Z and from 0 to 9), because sometimes different/special characters in your password might block you from login. For more information about the merge and about the errors that might occur with it, please take a look on Everything About The Merge. With that being said, I hope this clarified everything. Looking forward for a reply if that worked for you. Kind regards, Exotyc 【 General Support ✘ Bug Resolution Center ✘ Complaints Area ✘ Report Center 】 Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Link to comment Share on other sites More sharing options...
Notispan7 Posted July 8, 2021 Author Share Posted July 8, 2021 (edited) Hey exotic and thank you very much for the reply. i want to ask you something. in dashboard i must do a new account? new name new password or the old ones? i cannot understand clearly how this is works. My old's account name is N.Pana7 Edited July 8, 2021 by notispan7 Link to comment Share on other sites More sharing options...
Notispan7 Posted July 8, 2021 Author Share Posted July 8, 2021 with my old account's password and name i cannot enter still the pro dashboard Link to comment Share on other sites More sharing options...
Exotyc Posted July 8, 2021 Share Posted July 8, 2021 1 hour ago, notispan7 said: Hey exotic and thank you very much for the reply. i want to ask you something. in dashboard i must do a new account? new name new password or the old ones? i cannot understand clearly how this is works. My old's account name is N.Pana7 You don't need to create a new account. Login with your old account and password and follow the merging process. The name N.Pana7 doesn't exist and is invalid as well. 【 General Support ✘ Bug Resolution Center ✘ Complaints Area ✘ Report Center 】 Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Link to comment Share on other sites More sharing options...
Notispan7 Posted July 9, 2021 Author Share Posted July 9, 2021 (edited) Exotyc ty very much. i appreciate your help i fixed it Edited July 9, 2021 by notispan7 Link to comment Share on other sites More sharing options...
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