Kalzioh Posted October 1, 2021 Share Posted October 1, 2021 Greetings Trainers, I have returned after a very long hiatus, I'm trying to access my account(s) but I'm having issues, I believe there is a bug in the password reset process. I've sent a support ticket and PMd a few staff on the Discord channel to no avail. Does anyone know of a workaround? I'm aware I need to merge as I previously played on Red, Blue and Yellow, however I can't access the dashboard to do so. I have confirmed two separate emails linked to my accounts but they have the same username, I presume it's just one account with different server data! Which is probably the cause of the bug. Thanks for reading, hope to see you in game soon! Link to comment Share on other sites More sharing options...
Midsommar Posted October 3, 2021 Share Posted October 3, 2021 Hi there @Kalzioh apologies for the inconvenience and the delay. Having different server data shouldn't cause any issue with the reset password function, neither should it interfere with the merge. Can you tell me the name of the accounts you are looking for ? As a side note it's easier to do a post on forum in order to receive answers to issues like these. Neither staff or discord moderators offer private support and only staff members have the tools to verify merge, email or similar issues. Looking forward to your answer. General Support • Report Center • Discipline appeals • Rules Please do not contact staff members for private support. Share your questions on the forums, as they can be of use to others. Unsolicited private messages will be sent to the moon. Link to comment Share on other sites More sharing options...
Kalzioh Posted October 4, 2021 Author Share Posted October 4, 2021 On 10/3/2021 at 7:13 AM, Midsommar said: Hi there @Kalzioh apologies for the inconvenience and the delay. Having different server data shouldn't cause any issue with the reset password function, neither should it interfere with the merge. Can you tell me the name of the accounts you are looking for ? As a side note it's easier to do a post on forum in order to receive answers to issues like these. Neither staff or discord moderators offer private support and only staff members have the tools to verify merge, email or similar issues. Looking forward to your answer. pilly1000, I believe I was on the blue server previously... I was told I may need to change my registered email address too. Link to comment Share on other sites More sharing options...
Midsommar Posted October 5, 2021 Share Posted October 5, 2021 22 hours ago, Kalzioh said: pilly1000, I believe I was on the blue server previously... I was told I may need to change my registered email address too. This account does not have any hours on the blue/red servers. Could it possibly be another account ? General Support • Report Center • Discipline appeals • Rules Please do not contact staff members for private support. Share your questions on the forums, as they can be of use to others. Unsolicited private messages will be sent to the moon. Link to comment Share on other sites More sharing options...
Kalzioh Posted October 5, 2021 Author Share Posted October 5, 2021 (edited) 17 hours ago, Midsommar said: This account does not have any hours on the blue/red servers. Could it possibly be another account ? Perhaps it was on the yellow server? I had a lot of hours racked up. Can you check the username Kalzion too? (I found an email with this name) Thanks for looking into this, much appreciated. Edited October 5, 2021 by Kalzioh Link to comment Share on other sites More sharing options...
Kalzion Posted October 5, 2021 Share Posted October 5, 2021 (edited) 18 hours ago, Midsommar said: This account does not have any hours on the blue/red servers. Could it possibly be another account ? So, I found it and guessed the password correctly! I was on the gold server! Thanks for all the help, I'll give up trying to recover the other account as I have my main now. Thanks! Edited October 5, 2021 by Kalzion Link to comment Share on other sites More sharing options...
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