Lilitty Posted October 23, 2021 Share Posted October 23, 2021 Today my husband tried to connect to pro but he can't remember the pasword, he tried with the ones he remember but failed and when he wanted to obtain a new one it was imposible, could you pelease help him? His user is erifer Link to comment Share on other sites More sharing options...
Norex Posted October 23, 2021 Share Posted October 23, 2021 Hey, unfortunately there is an issue with the email-service currently and therefore with resetting passwords as well. They are aware of that issue but for now there is no ETA for a fix regarding that issue either. The only thing you can do is to wait until that issue has been dealt with. My Pokemon Shop My Pokemon Wishlist Ascension Guild Page Link to comment Share on other sites More sharing options...
Kvar Posted October 26, 2021 Share Posted October 26, 2021 @Lilitty Apologies for the inconvenience. The Reset Password service is now up and running again. Is he able to get a new password through it? Looking forward to your response. Report a user here - Appeal your ban here - Ask for support on any general issues - Report a bug Private subforum support/complaint about an issue/ban result - Email Changes - Donation Issues Game Rules - Chat Rules - Trade Rules - Auction Rules - Forum Rules - PVP Rules - User Dashboard Please use the sections above for support. Unsolicited private messages will be bench pressed into a new PR. Link to comment Share on other sites More sharing options...
Lilitty Posted November 1, 2021 Author Share Posted November 1, 2021 Yes, he done it, thank you Link to comment Share on other sites More sharing options...
Kvar Posted November 1, 2021 Share Posted November 1, 2021 Locked as resolved Report a user here - Appeal your ban here - Ask for support on any general issues - Report a bug Private subforum support/complaint about an issue/ban result - Email Changes - Donation Issues Game Rules - Chat Rules - Trade Rules - Auction Rules - Forum Rules - PVP Rules - User Dashboard Please use the sections above for support. Unsolicited private messages will be bench pressed into a new PR. Link to comment Share on other sites More sharing options...
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