Eunia Posted April 23, 2022 Share Posted April 23, 2022 (edited) I rolled 3 times since there was a work around, but if you load the last 3 iv stats after the first set of rolls, the ivs provided are the same stats as the first 3 from the 1st ticket. I used 3 rr and stopped because I noticed it was not changing at all. its the same 3 set of ivs. May I have a refund of the 3 rr tickets I used + the 1.2m cash I spent for the double service please? and reset the timer if possible so I can have that hour of time to reset. Edited April 23, 2022 by Eunia Link to comment Share on other sites More sharing options...
Khaihoan2662004 Posted April 23, 2022 Share Posted April 23, 2022 same here Link to comment Share on other sites More sharing options...
Eunia Posted April 23, 2022 Author Share Posted April 23, 2022 Am I going to be compensated? The best resolution on your side would have been to have the npc not take rerolls/double roll money until it is fixed.. Now I lost 3 rr for nothing as well as the 1.2m double reroll fee. Link to comment Share on other sites More sharing options...
Eunia Posted April 23, 2022 Author Share Posted April 23, 2022 Hi PRO Staff, I brought this up already in discord and in the bug channel with no help. Last night I saw that on forums it said the reroll service has issues but there was a work around provided. However, what should have happened was you guys should have closed the npc entirely because the workaround does not work. Since the poke preview after the iv reset is unavailable, the workaround was to do the roll and then the 2nd one, close the npc, then go back and select from the past available ivs for no fee. However, I have done this 3 times (3 rr tickets after the 1.2m double roll fee), and the previous ivs remain the same throughout, it does not give new ivs. So I stopped after the 3rd as I have noticed no new ivs were provided. Can you please look at my account history to see that I did pay for the 1.2m fee, and rolled 3 times. Please compensate me for the 3 iv rr tickets and the 1.2m fee, and I will wait until it is fixed. Link to comment Share on other sites More sharing options...
Eunia Posted April 24, 2022 Author Share Posted April 24, 2022 any news please its been 3 days with no responses to this issue Link to comment Share on other sites More sharing options...
Eunia Posted April 26, 2022 Author Share Posted April 26, 2022 Looks like the forced poke preview is working now, and I was told IV Reroll npc is working again. If you look on my acc history, I used 3 rerolls after paying the 1.2m fee. I stopped because the work around clearly did not work. Could you guys please refund me the 1.2m cash and the 3 iv rr please? Link to comment Share on other sites More sharing options...
Khaihoan2662004 Posted April 27, 2022 Share Posted April 27, 2022 27 minutes ago, Eunia said: Looks like the forced poke preview is working now, and I was told IV Reroll npc is working again. If you look on my acc history, I used 3 rerolls after paying the 1.2m fee. I stopped because the work around clearly did not work. Could you guys please refund me the 1.2m cash and the 3 iv rr please? Refund me , too Link to comment Share on other sites More sharing options...
Khaihoan2662004 Posted April 27, 2022 Share Posted April 27, 2022 @Tester Link to comment Share on other sites More sharing options...
Epithet Posted April 27, 2022 Share Posted April 27, 2022 Hello @Eunia. My apologies for the late response. I’m sure it was frustrating, but we needed some time in order to investigate your situation. Im glad to inform you that you have been reimbursed 1.2m and x3 Reroll Ticket(s). Can you confirm that you’ve received them? 1 Game Rules | Resolution Center | PRO Wiki Do not privately contact Staff. Instead, create a thread; it may help other players. Link to comment Share on other sites More sharing options...
Eunia Posted April 27, 2022 Author Share Posted April 27, 2022 @Epithet Thank you I received them, and appreciate you guys, sorry for my impatience~! Link to comment Share on other sites More sharing options...
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