Hi i am trying to transfer to silver and its telling me i need to merge accounts before i can transfer

 

 

Im pretty sure i already merged a long time ago, when i click on button to merge the accounts its showing 2 accounts that do not look like my current account and the status showing for both of them is banned:

 

 

i have no intention of keeping either of those existing accounts and wont allow me to even merge them because they are banned status, i just want to be able to transfer to pick up a mon i won in an auction 

Hello @PisForPenguin. My apologies for the late response.

 

According to our database, you never merged your Red and Blue accounts, so there is no data on Silver server.

However, you'll first need to make an appeal here. If your appeal is successful, then you will be free to merge. Afterwards, you will be able to transfer.

 

I hope this clears things up. If not, or if you have further questions, please let me know.

Have a great day.

@Epithet i have already done an appeal about a year ago and was unbanned by @Ehkoe on march 7 2021 i can link the appeal if needed but not sure if everyone is able to see it

Try to merge now.

it has allowed me to merge now thank you

Glad to see that. Since your issue has been resolved, this thread will be closed.

Should you have another issue or question in the future, don't hesitate in making a new thread.

Have a great rest of your day.