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Transfer Pokemon From Silver To Gold( Pokemon Restoration Problem)

Kookiskrim
in Resolved General Support

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My Zapdos was retrieved but it was putted on the silver account. Can you pls move the Zapdos From Silver To Gold Please

 

image.png.5c2284c2b097fdda3d160afbc0aa5b60.png
Here Is the Screenshot, Im not even a Sinnoh Champ Lol and I have this.

 

Please move it on the main acc

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  • Epithet
    Epithet

    Hello @GREYMOND. My apologies for the late response.   We are currently investigating your issue. Please answer a few questions to help us out. Did you battle Nikola boss before

  • Epithet
    Epithet

    As I told you already, if you transfer back to silver, your Zapdos can be restored with no issues. No need to release the Zapdos on Gold.

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  • Author

Also I think the main reason behind this problem is that I release my Zapdos in silver and after that I transfer to gold . And I later learned that the pokemon can still be restored thats why I request a restoration when my main acc is in gold. And this problem happen because of that I guess.

Hello @GREYMOND. My apologies for the late response.

 

We are currently investigating your issue.

Please answer a few questions to help us out.

  • Did you battle Nikola boss before transferring servers?
  • Do you remember when you caught Zapdos for the second time?

We appreciate your patience and cooperation.

20210315_182419.GIF.600580dc17bf992ac675ff6acd0178f9.GIF

Game Rules  |  Resolution Center  |  PRO Wiki

Do not privately contact Staff. Instead, create a thread; it may help other players.

    • Like 1
    • Author

    Yeah, I battle Nikola before transferring to gold and  the last time I have battle it, was last year.

     

    I don't really remember when I have caught it the second time because it was last year. But its probably around April-May 2021<----(not sure) 

    Edited by GREYMOND

    Hello, sorry for the delay. 
     

    Your issue resulted in us finding a bug. Said bug has been forwarded to our Developers.

    Until that bug is fixed, your issue cannot be solved. There is no ETA for when the bug will be fixed. 
    However, once it has been fixed, I will inform you.

    We appreciate your patience and understanding. 

    20210315_182419.GIF.600580dc17bf992ac675ff6acd0178f9.GIF

    Game Rules  |  Resolution Center  |  PRO Wiki

    Do not privately contact Staff. Instead, create a thread; it may help other players.

    • Author

    Ok tnx<3

    Last question, Can I still go different server  even though the issue is still not resolved?

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