Hi how are you? I've had this account for a few years as you can see in the photos, I come here to ask a question, I feel wronged, because I had already released the cerulean cave, day care, among other achievements, but I don't have access anymore, I would like an explanation after me feel injured for the time I'm playing I can't access it at all.

Edited May 2, 20224 yr by Carlost13
Translation

Hello @Carlost13. My apologies for the inconvenience you’re experiencing.

 

Can you share with me a picture of what happens when you try to enter Cerulean Cave?

After consulting with our Content Scripters, we noticed Cerulean Cave has never been unlocked on this account. Are you perhaps confusing it with another of your accounts?

no, there is an error, yes I had access, I even did the quest at the time I played often, is there any way for me to prove that I was there?

I even used day care, I've been playing since 2015, it's been a long time, but I do remember having it unlocked, please, if you have any way I can prove it somehow.

Edited May 5, 20224 yr by Carlost13

According to our database, you have not unlocked Cerulean Cave on this account. Unless you can provide us with evidence that you’ve accessed it before with this account and have no access to it now, then I’m afraid there’s nothing we can do.