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Disconnected before encounter on Mysterious Isle.

Followers

August 5, 20232 yr

Hi there.

Today I wanted to use my mysterious ticket from yesterday's WQ.
I went to the isle and after I spoke with Raikou I've been disconnected... After I logged back in the pokemon was no longer here.

Is there anything that can be done about it? That was really unfortunate and kinda depressing. Had to spend a while to get that ticket.

Thank you in advance.

"To hurt others is part of being human but...
Sometimes we hurt people so much
That there is no way to fix their soul...
And we lose them
Forever."

August 8, 20232 yr

Hello @Xytreh. Sorry for the late reply.

Unfortunately, there is nothing we can do in these situations. We cannot restore anything that wasn't caught. Also, we cannot refund the item since there's no guarantee it would spawn Raikou again. If we do it for you, then we would have to do it for anyone who claims the same, which can lead to it being abused by players unhappy with what spawned.

I'm sure this is disappointing to hear, but please try to understand.

Take care.

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