resolved Refund

[Luniena]

Hi, I wanted to buy a mount just now but I accidentally bought two because my pc glitched on the buy screen which made me think it didn't came through... ;') Is it possible to refund one azumarill surf mount (not used) back? One is more than enough...  thankyou in advance!

 

 

 

[Codexed]

Hello there! I'd be happy to help you with this request. Firstly, when did you purchase the mounts? Please try to be as specific as possible. Secondly, please make sure you keep the mount you would like refunded in your inventory. We cannot assist you if you trade the mount away. Looking forward to your reply!

 

- Codexed

[Luniena]

Hello! I bought it just now, around 40/50 minutes ago!.

and this is the e-mailtext i got with it. (in dutch)

  

 

Both the Azumarills are in my inventory! I hope this is enough information and otherwise please let me know if i can provide more

 

 

[Codexed]

Thank you for the quick reply and being as specific as you can. Your request will be forwarded to the appropriate Staff member to assist you further. While we are processing your request, please be patient as sometimes these things can take longer than expected. Have a wonderful day!

 

- Codexed

[Shinohara]

On 8/16/2024 at 9:25 PM, Luniena said:

Hello! I bought it just now, around 40/50 minutes ago!.

and this is the e-mailtext i got with it. (in dutch)

  

 

Both the Azumarills are in my inventory! I hope this is enough information and otherwise please let me know if i can provide more

 

 

Hello there.

 

Sorry for the delayed response. We are currently experiencing a staff shortage, which affects the time needed to handle moderation cases due to the really high workload.

I have removed the extra Azumaril Mount and refunded you the 50 coins

With this said I wish you a wonderful day and I will proceed in locking the thread.

 

- Keita/Shinohara