Bump @Shinoharasorry to ping but when you solved the similar cases of others , my case was also pending and i had forgotten to bump it 😕

Bump

Bump 

bump 
been so long , no response from the staff team for quite some while now too 
could i please request for a progress report on my issue? 

@Bacchylides @Rockyraccoon

Greetings @Darkmaster269,

 

I am sorry for the delay, but I have asked a few times already.

 

I understand your frustration, but at the moment I don't have any news concerning your case. You will be informed at the moment your request will be handled.

 

Kind regards

RockyRaccoon

On 11/10/2024 at 3:02 PM, Darkmaster269 said:

hey 
darkmaster269 here 

i want to talk about the wrong item i purchased from the coin shop and if possible wanted to get a refund of 100 coins from it 

i bought the new halloween form haunter mount yesterday by mistake, i was supposed to buy the new halloween form gengar mount instead, i was in a kinda hurry and purchased the haunter mount and when i realised it i had already bought it 

i thought i had clicked on the gengar mount to buy but .... 

 

the image of the item bought -- 

the item i was supposed to buy -- 

 

 

If it is possible i would like to make a kind request for a refund of 100 coins 
Thanks and Regards

 

I appreciate your patience and sincerely apologize for the delay. Unfortunately the thread ended up being buried due to the huge amount of work received in the Xmas period.

Anyway, considering the circumstances such as:

• The fact the post was created when the Halloween Store was still up
• The misunderstanding with the Icon is understandable;
• The mounts had the same price;

I’ve gone ahead and changed your HW Haunter Mount with a HW Gengar Mount.

 

Since this is resolved, I’ll be locking the thread. If you have any further questions, feel free to reach out.

Wishing you a wonderful week!