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Hello there @Pepemelenas I would advise making your Togepi faint to lose happiness, restarting your client and then maxxing its happiness again. It can take a couple of attempts and can be a little frustrating, but this method usually works. I apologize for this inconvenience.

 

I hope this helps. Have a great day!

Houndstone

A few things. First off, just to be sure, is the Togepi holding an Everstone? It doesn't appear to be from your screenshot. Recently, a similar case was able to evolve a Pokemon in this way by losing happiness, restarting the client then feeding their Pokemon some Berries to raise the happiness back to 255. Could you try this out and let me know how it goes?

 

I look forward to getting this figured out for you.

Houndstone

Since you mentioned you are playing on mobile, could you try going into the Application settings, selecting PRO and the selecting the Force Stop option? The game may not be closing and resetting properly depending on your device and I believe this is what is stopping the evolution from triggering. 

 

I hope this helps.

Houndstone

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