Help with Server Transfer Issue

[Tercyduq]

Dear Customer Support,

I hope this message finds you well.

I would like to request assistance with transferring my account from the Gold Server to the Silver Server. However, when I access my dashboard, I receive the following notification:

"You have to merge before you can log in on Silver! Click here."

When I click the link, I am shown two accounts—one from the Red Server and one from the Blue Server. Unfortunately, neither of these accounts belongs to me, and they do not reflect my current progress.

Could you please help me verify and correctly transfer my account to the Silver Server?

Thank you very much for your assistance.

[Tercyduq]

This is when i click it. And my current progress.

[Bitterblade]

Good day @Tercyduq

 

I sincerely apologize for the delay. You will need to reset your password and then you should be able to log in.

 

After logging in you should be able to move forward with the server transfer process via the server transfer button in the dashboard.

 

I look forward to hearing from you.

 

Regards,

Bitterblade