Hello, I made a mistake. I sent items from my old account to my new account via the mailbox. My old account is Gold Server, and I accidentally started my new account at Silver Server. Now I've changed to Gold Server with my new account, but the items aren't there. Is there anything I can do?

My old Account is Undacover and my new one Undacover95

Edited November 24, 2025Nov 24 by Undacover

Good day @Undacover

 

I apologize for the delay in response. To confirm, you did the things in the following order:

1. Sent items from the old account to the new account (not yet created)
2. Created the account that you sent the items to
3. Logged in on Silver Server instead of Gold Server with the new account
4. Brought the old account from Gold Server to Silver Server
5. Checked mail and it is not there.

Are these steps and the order of the steps correct? 

 

I look forward to hearing from you.

 

Regards,

Bitterblade

On 11/24/2025 at 10:08 PM, Undacover said:

The new account was already created, but on the Silver server. I sent the items from Gold to Silver using my old account. Later, I switched my new account from Silver to Gold, assuming the items would be there. Well, my mailbox is empty, and the items have also disappeared from my old account. Thanks for the reply.

 

Edited November 28, 2025Nov 28 by Undacover

Good day @Undacover

 

Could you please provide me with screenshots of the items sent in the mailbox.

 

Regards,

Bitterblade

Good day @Undacover

 

As this thread has not received a response in quite some time I will be closing it.

 

If this issue remains, feel free to make a new request and we can continue this investigation.

 

Regards,

Bitterblade