Hoje a tarde fui fazer o processo de double reroll e não funcionou pois não escolhi o pokemon no qual seria usado, e ainda assim meus reroll's sumiram, eu gostaria de saber o porque, pois eu perdi meu dinheiro do jogo nisso, e não gostaria que outro jogador sofresse com isso.

Quero meus reroll de volta, meus 1.200.000 pokedolar também, isso não é justo.

Jogo lixo dos infernos

Hey,

 

The purchase of the double reroll service can be done by any of three payment methods: 2 rerolls tickets, 1 mysterious ticket, or 1.2 million pokedollars. Those items will be lost since they are spent for the service. 

 

Purchasing the double reroll service initiates a 1 hour countdown during which the next rerolls you use, up to 10, will be doubled. I'm afraid that we cannot refund those rerolls to you, as the NPC in-game mentions clearly that those rerolls will be spent for the service when the dialogue is prompted. This dialogue prompt describes the 1 hour period I mentioned clearly, and it's important to use your time wisely as we have no ability to refund you if you forget or are otherwise unable to use the hour. Keep in mind, of course, that this hour is up to you to start, so it's up to you to handle correctly. Furthermore it would be unfair to other players who mistakenly understood the feature and didn't get a refund either. Instead I'll try to help by listing where you can obtain rerolls ticket : 

• During the Kyurem quest, if you did not black out whilst fighting Kyurem. 
• Donating a full set of fossils to the Pewter museum
• Suspicious bot will give you a nature reroll ticket every week after a streak of 40 wins
• PVE/PVP shop 
• Solaceon quest (You have the chance of obtaining a reroll ticket or a nature reroll ticket every 7th days). Do keep in mind that the pokemons listed in the wiki are currently incorrect, you need to submit fresh caught pokemons now. 

Additionally, It's good to note that you can combine two nature reroll ticket into an iv reroll ticket with the NPC in vermilion city. 

 

Even if the answer might disappoint you, please try to understand that there is nothing we can do in your case. 

I hope you are able to enjoy the remainder of the Xmas event!