Hello PRO team, I hope you guys are good!

I want to communicate I'm having problems with Silver Server to logging, when I tried to log in, I got that "failed to connect via proxy 1", and can't enter in my accounts, but when I do the same in Gold, I can enter without problems, that's happends to me using my house ethernet, I can't enter with my cellphone too using the Wi-Fi, but if I used my cellphone ethernet, I can log in Silver.

I tried already disabling the ethernet, reseting all, uninstalling and re installing the game, the firewall it's ok with PRO permision, I dunno what to do 😢

Hope you guys can help me with that!

Hello @Azendak123.  My apologies for the inconvenience.

 

This situation may result from various different reasons. Based on what I see, it may have been one of our proxy servers having issues or even being down altogether. Alternatively, it may have been a connection error on your side due to poor connection. 

Regardless, Silver is working just fine now and I see you have logged in  since making this post. Am I right to assume you are no longer facing this issue?

15 hours ago, Epithet said:

Hello @Azendak123.  My apologies for the inconvenience.

 

This situation may result from various different reasons. Based on what I see, it may have been one of our proxy servers having issues or even being down altogether. Alternatively, it may have been a connection error on your side due to poor connection. 

Regardless, Silver is working just fine now and I see you have logged in  since making this post. Am I right to assume you are no longer facing this issue?

I still can't connect to Silver, My connection its very good, I don't have problems with my net, the problem its with Silver Server, I had to change my account to Gold Silver untill this problem get fix 😞 

When I play in Gold, All go ok, when I tried to connect to silver is where got the issues.