Game gets frozen,I was just about to win in pvp playing on my Android game freezes

Hello @Mozambi,

 

Thank you for the report.

 

Could you please provide some additional information?

• What Android device are you using?
• What Android version is installed on your device?
• Does the game freeze only during PvP battles or in other situations as well?
• Does the client completely stop responding, or does it eventually recover?
• Have you experienced similar freezes before?

In the meantime, please try performing a clean reinstall of the client and ensure you are using the latest available Android version of PRO.

 

Any screenshots or video recordings of the issue would also be helpful for further investigation.

 

Looking forward to your response.

Hi @Beacon What Android device are you using?-Samsung Galaxy A20S.
What Android version is installed on your device? Android Legacy.
Does the game freeze only during PvP battles or in other situations as well? Rarely freeze but freeze in pvp or other situation-its risky to play pvps in that way but sometimes at work thats the only way for me to play soo i need stable version for android .
Does the client completely stop responding, or does it eventually recover? Completely stop responding.
Have you experienced similar freezes before? Yes.

Hey @Mozambi,

 

Thank you for the additional information.

 

Since you are using a Samsung Galaxy A20S and have confirmed that the client completely freezes and becomes unresponsive, as well as having experienced similar issues before, please try the following troubleshooting steps:

 

1. Verify Device Requirements

• Minimum: Android 4.4, 1 GB RAM, 1.0 GHz CPU, OpenGL ES 2.0
• Recommended: Android 5.1+, 1.5 GB RAM, 1.2 GHz dual-core CPU, OpenGL ES 2.0+

2. General Checks

• Ensure you are using the latest available Android version of the PRO client.
• Close any unnecessary background applications before launching the game.
• Make sure your device has sufficient free storage and available RAM.

3. Perform a Clean Reinstallation

1. Go to Settings > Apps > PRO
2. Tap Force Stop
3. Clear both Cache and Data
4. Uninstall the client
5. Reboot your device
6. Download and install the latest version of the client

4. Developer Options Recommendations
If Developer Options are enabled on your device, verify the following:

• Force GPU Rendering = Disabled
• Force MSAA 4x = Disabled
• Background Process Limit = Standard Limit
• Allow Mock Locations = Disabled
• Simulate Color Space = Disabled

As the issue appears to occur most noticeably during PvP battles and causes the client to completely stop responding, please let us know whether these steps improve stability. If the issue persists, any screenshots, recordings, or additional details regarding when the freeze occurs would be greatly appreciated for further investigation.

Thank you for your cooperation.

 

Beacon
Community Coordinator

Hey @Mozambi,

 

Thank you for the information provided.

 

As there has been no further update regarding this issue and the necessary information has already been gathered, I will mark this thread as resolved and lock it for now.

If you continue to experience this issue or encounter any new problems, please feel free to create a new bug report with any additional details, screenshots, or recordings that may help us investigate further.

 

Thank you for your cooperation.

 

Cheers,

Beacon
Community Coordinator