Hi Staff,

I'm writing this from my other account because I can't log into my main account on the website.

My main account name is pop3opkl. I can log into the game (PRO Client) without any problems, but when I try to log into the website using Google Chrome, it keeps saying my password is wrong.

I even changed my password and tried logging in again with the new one, but it still says it's incorrect. I've checked that I'm entering the correct password, so I'm not sure what's causing the issue.

Could someone please help me figure out what's causing this?

Thanks!

Hey,

I'm really sorry you're dealing with this! So there could be a couple things going on:

1. Google Chrome Auto-fill: You may have an incorrect password saved in your browser. To fix this, you will have to access Google Chrome's password manager and emend the password attached to your account's Auto-Fill. Similarly, it's also possible that a browser extension is causing issues, so it's worth it to double check all extensions as well!

2. Copy-Pasting Passwords: If you are copying your password from something like a notepad doc into the website's login bar, it's possible that you are accidentally copying an additional space character if you are copying more lines than just the line containing your password. Retyping the password by hand into the login screen would be one way to make absolutely certain this does not happen.

If you have a second device, it'd be worth it to try logging into the website on that as well if the above doesn't work!

Lastly, when you try logging into the website, does any message appear that looks unusual? You can include a screenshot here as well if you'd like, as long as the screenshot doesn't include any sensitive information!

I can login from other phone with same pass but cnnt on other

I can now thank you