Hello PRO Support,

Username: DoZ1

I am a new player and I recently used two IV Reroll Tickets on my Heatran, but I did not notice any change after using them. The Heatran had no previous IV investment, and I was not fully familiar with how the system works.

I have also donated more than 300 euros to support the game. As a new player, I may have accidentally wasted more IV Reroll Tickets on previous Pokémon without fully understanding the system. This situation made me very upset because these items are valuable and expensive.

I kindly ask if you could please check my case and help me if possible. I would really appreciate your understanding and support.

Thank you for your time.

Edited 2 hours ago2 hr by Doz1

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Edited 2 hours ago2 hr by Doz1

Hello PRO Support,

Username: DoZ1
Server: Silver
Pokémon: Heatran

I am a new player. I used two IV Reroll Tickets on my Heatran, but I did not notice any change.

The Heatran had no previous IV changes before this. I have donated more than 300 euros to support the game, and I may have made mistakes before because I am still learning the system.

Could you please check my case and help me if possible?

Thank you.

Hello,

Could you please confirm when you believe you used the reroll tickets on Heatran? Our system shows no rolls done for any pokemon besides Diancie and Victini on your account.

Hello, thank you for checking.

I did not use the tickets on Heatran. I gave the two IV Reroll Tickets to the NPC, and they disappeared from my inventory, but I did not receive or use any rerolls.

Could you please check what happened? I appreciate your help.