Due to a game

bug, I didn't get the other two legendary Pokémon; could I get my ticket back?

This isn't a bug. you were just unlucky and got a metagross.

Hey @Codyful ,

As of November 14th 2024 that is not true anymore and it does not matter if you are lucky or not. It was changed to as long as you can find a legendary on Birth Island, you will find one guaranteed instead of having a chance to find a pseudo-legendary.

However, the reason could be that they don't meet the requirements anymore.

For example some time ago due to another bug, some Pokedex entries were removed and never restored back.

Hey @Sandwichkatze ,

Do you have all non-legendary caught data for Johto (Generation 2)? If so, could you please provide screenshot of those Pokedex entries? Also are you Johto Champion?

Kind Regards,

Lugario

9 hours ago, Lugario said:

Hey @Codyful ,

As of November 14th 2024 that is not true anymore and it does not matter if you are lucky or not. It was changed to as long as you can find a legendary on Birth Island, you will find one guaranteed instead of having a chance to find a pseudo-legendary.

However, the reason could be that they don't meet the requirements anymore.

For example some time ago due to another bug, some Pokedex entries were removed and never restored back.

Hey @Sandwichkatze ,

Do you have all non-legendary caught data for Johto (Generation 2)? If so, could you please provide screenshot of those Pokedex entries? Also are you Johto Champion?

Kind Regards,

Lugario

I have Entei on my team; I think that answers your question.

9 hours ago, Lugario said:

Hey @Codyful ,

As of November 14th 2024 that is not true anymore and it does not matter if you are lucky or not. It was changed to as long as you can find a legendary on Birth Island, you will find one guaranteed instead of having a chance to find a pseudo-legendary.

However, the reason could be that they don't meet the requirements anymore.

For example some time ago due to another bug, some Pokedex entries were removed and never restored back.

Hey @Sandwichkatze ,

Do you have all non-legendary caught data for Johto (Generation 2)? If so, could you please provide screenshot of those Pokedex entries? Also are you Johto Champion?

Kind Regards,

Lugario

and yes i'm champ of all regions

1 hour ago, Sandwichkatze said:

I have Entei on my team; I think that answers your question.

The dex entries form your Pokedex may have been deleted after you obtained Entei. That is why it is preferred if you could provide screenshots of your Johto Pokedex, and maybe also a screenshot from what the Professor of the region says to you about this topic.

Edited yesterday at 01:59 PM1 day by Lugario

15 hours ago, Lugario said:

The dex entries form your Pokedex may have been deleted after you obtained Entei. That is why it is preferred if you could provide screenshots of your Johto Pokedex, and maybe also a screenshot from what the Professor of the region says to you about this topic.

Here all pokedex entries are fine

Not deleted

47 minutes ago, Sandwichkatze said:

Here all pokedex entries are fine

Not deleted

That's not all.

Johto Pokedex Entries start from 152 until 251. Need multiple screenshots including every Pokemon from Johto.

Also missing what Professor Elm (Johto Professor) tells you when you interact with him.

Those information would help to find out what's the issue.

3 hours ago, Lugario said:

That's not all.

Johto Pokedex Entries start from 152 until 251. Need multiple screenshots including every Pokemon from Johto.

Also missing what Professor Elm (Johto Professor) tells you when you interact with him.

Those information would help to find out what's the issue.

Hello @Sandwichkatze !

Apologies for the issue you are dealing with.

From what I see, you are meeting all the requirements (full gen2 caught data, Entei caught via boss) and you did many legendaries via World Quest, shouldnt be an issue.

I did forwarded your issue to the appropriate team and I'm waiting for a answer, please be patient.

Once again apologies and I will comeback to you when I have a response.

Take care,

Zarachi