For the past 24H i have been having log in issues where i can not log in on my accounts when using home wifi even tho the internet is working perfectly fine.

I would rly appreciate if there is some kind of solution to this problem or anything like that before the bms runs out literaly just used before this server thingie .

Gold server i can log in just fine in all accounts but for some reason i can not log in on the Silver server with any of my accounts.

Chào các bạn. Hiện tôi truy cập lại tài khoản của mình sau hơn 5 năm. Các Pokemon vẫn còn tồn tại nhưng các trang bị như đá mega ... thì không tìm thấy. Có bạn nào hoặc admin có thể giúp tối không?

On 8/19/2026 at 9:54 PM, Arbnoriii said:

For the past 24H i have been having log in issues where i can not log in on my accounts when using home wifi even tho the internet is working perfectly fine.

I would rly appreciate if there is some kind of solution to this problem or anything like that before the bms runs out literaly just used before this server thingie .

Gold server i can log in just fine in all accounts but for some reason i can not log in on the Silver server with any of my accounts.

Hello! I'm sorry for the inconvenience.

Since you are able to connect to the Gold server normally, please try connecting through a different network, such as switching from Wi-Fi to mobile data or vice versa.

Restarting your router may also help establish a different connection.

If the issue persists, you can also try using a VPN to establish a different connection to the server.

Please let us know if the issue continues after trying these steps.

Kind regards.

Hallowglow.

Well , those were the responses and recommandations i got in chats aswell , i did try those , ill give it a try with vpn on mobile , as for other inets it works , 4g and all else ... mostly at least , but the important part is it working on PC so thats what id like to find a solution to .

Thanks for the reply .

(VPN does work on mobile)

-Arbnoriii

Edited 10 hours ago10 hr by Acnologia8
Wrong account reply

6 hours ago, Acnologia8 said:

Well , those were the responses and recommandations i got in chats aswell , i did try those , ill give it a try with vpn on mobile , as for other inets it works , 4g and all else ... mostly at least , but the important part is it working on PC so thats what id like to find a solution to .

Thanks for the reply .

(VPN does work on mobile)

-Arbnoriii

Hello!

Since you have already tried the usual steps, I'd recommend trying one more clean installation on your PC.

Please completely remove the game from your PC, including the old downloaded ZIP file, and make sure to clear any remaining game files or cache before downloading and installing the client again from scratch.

You can also try using a VPN directly on your PC. If you don't have one, there are some free options available that you can try.

If the issue still persists after trying these steps, please contact us again and let us know how it went. We'll see what else we can do to help.

Kind regards.

Hallowglow.

On 8/20/2026 at 12:05 AM, Piad101 said:

Chào các bạn. Hiện tôi truy cập lại tài khoản của mình sau hơn 5 năm. Các Pokemon vẫn còn tồn tại nhưng các trang bị như đá mega ... thì không tìm thấy. Có bạn nào hoặc admin có thể giúp tối không?

Hello!

Since your issue is unrelated to the topic of this thread, please create a separate thread in General Support so we can look into your case individually.

Thank you for understanding.

Kind regards.
Hallowglow.

2 hours ago, Hallowglow said:

Hello!

Since you have already tried the usual steps, I'd recommend trying one more clean installation on your PC.

Please completely remove the game from your PC, including the old downloaded ZIP file, and make sure to clear any remaining game files or cache before downloading and installing the client again from scratch.

You can also try using a VPN directly on your PC. If you don't have one, there are some free options available that you can try.

If the issue still persists after trying these steps, please contact us again and let us know how it went. We'll see what else we can do to help.

Kind regards.

Hallowglow.

So after trying to fully uninstall and remove the client and reinstalling from scratch the client i still have the same log in issue , well luckily i can still log in properly in gold.

I cant rly make out what the issue is since its specific things when it doesnt work like literaly silver server or sometimes mobile on some accounts it does some doesnt , after trying to play with VPN it properly works but with the issue of Having lagg and possible crash on location switch (especially on fast travelsl like Map Ship) .

Thanks for investigating the issue and hope u get to find a smooth solution without trouble about it :)

• Arbnoriii