Hello everyone,

An old player and close friend of mine would like to recover his account. He is from Colombia, but he traveled to Argentina, and because of the change of country, the email linked to his account was blocked.

He has been able to recover some proof of ownership and has exact information about the account that may help with the verification process and possibly allow the email address to be changed.

As you can see, the account has been completely inactive because he stopped playing, but he is now interested in coming back.

I hope you can help us with this as soon as possible. Thank you very much for your time and assistance.

The Nick name is "darkshdows"

Edited 9 hours ago9 hr by Bitrix

7 hours ago, Bitrix said:

Hello everyone,

An old player and close friend of mine would like to recover his account. He is from Colombia, but he traveled to Argentina, and because of the change of country, the email linked to his account was blocked.

He has been able to recover some proof of ownership and has exact information about the account that may help with the verification process and possibly allow the email address to be changed.

As you can see, the account has been completely inactive because he stopped playing, but he is now interested in coming back.

I hope you can help us with this as soon as possible. Thank you very much for your time and assistance.

The Nick name is "darkshdows"

Hello there,

Does he have the forum access of his account?

8 hours ago, Bitrix said:

Hello everyone,

An old player and close friend of mine would like to recover his account. He is from Colombia, but he traveled to Argentina, and because of the change of country, the email linked to his account was blocked.

He has been able to recover some proof of ownership and has exact information about the account that may help with the verification process and possibly allow the email address to be changed.

As you can see, the account has been completely inactive because he stopped playing, but he is now interested in coming back.

I hope you can help us with this as soon as possible. Thank you very much for your time and assistance.

The Nick name is "darkshdows"

Hello.

Email change and account recovery requests are strictly personal. We cannot provide private account details or information to third parties.

What your friend needs to do is submit their request directly in the [2FA] Email Recover & Assistance section.

If he can't log into the forum with his main account, he should create a new forum account to post the request himself.

Kind regards.
Hallowglow.