Dedicated Public Relations/Help and Information Team.

[Pinknblack]

I'd propose you guys look into pulling say people who have 300 hours in game.

Have made over 500 posts on forums and such.

Pulling those individuals and asking the ones who come across with the drive to help others in the game - And ask them if they want a position where their job is literally to help people in game.

They would log in and their jobs would be to go around helping people out with anything they need.

You guys are obviously struggling with your small staff.

You also really dislike being questioned on your methods, So you could have a team of people whose job is LITERALLY to deal with people. If theres a problem they can't handle - then they go to you.

Nelth or the moderators of the forums can be their overseers.

 

Probably would only need enough to make it a 1-100-200 people ratio, and you would want to get some that speak dedicated spanish/alternate languages.

 

This is a tedious thing to do, but when your game gets even BIGGER than 1400 - You will eventually need a support center that is up 24/7 for everything from technical difficulties and more.

You already cap out 1400 - you probably have about 5k people playing the game at multiple times.

If your game gets much larger you will fall apart and stress out your workers with the amount of staff you have.

 

Relying on the community itself to help won't always work, and dedicated staff that just participate with people are really really wanted.

Even loved.

People will compare you to bigger games, and they will compare your professionalism to that of other games. A small team of people can't be expected to deal with everything. But they can bring in heightened individuals to deal with the things they can't or that are beneath them to deal with.

 

You would have to risk these people going power hungry and abusing their power - but that's why you have overseers who are fair, understanding individuals that don't prejudice against any one set of people or actions.

If people are frustrated - they act frustrated.

If people are mad - they act mad.

If people are annoyed - they act annoyed.

Simply blaming them for their reactions to a mood won't win respect in that sense. Asking them to respect you won't work if you don't respect them, and i'm not just saying 'treat them like a player and work to make their game experience more enjoyable.' This means you make sure whoever you bring in knows to treat them like people and basically give them basic rules stating they can't verbally abuse, reprimand, or call out people for their actions.

 

Unless it is under your rules and guidelines exactly NOT to do something.

And I mean, please don't be those people that put "We don't have to say what we don't want to say to you people because we are in charge and you are just a mere player." Games like that die out fast, reallly fast. Aka the old Fiesta online ignored it's player base completely, lost most of its players - and had to sell out just to stay afloat.

 

I'm not very professional, and I'm making this post out of just wanting to suggest it. I'd like it if you talked about it and conversed with the community on how they would view this suggestion.

Take a neutral tone and maybe put it up to the people to decide if they want a system like this implemented.

[Solstice]

The incident that happened earlier happens a lot because most people don't understand why we have the chat separated. Anyway we do not ignore our players we each of us helps 100+ players a day game play issues, bugs, troublemakers, and more. Please pay attention to chat more we do everything we can to make players stay and enjoy the game. We take all suggestions from the community. We wouldn't have 100k registered users waiting to play for no reason. The reason we only have 1.4k slots is because we're short on money but we're slowing making our way to higher numbers so everyone can enjoy PRO.

[Pinknblack]

Yes but how do you feel about what I SUGGESTED.

Your answer does not even include a response to the topic. It includes a response to the matter beforehand - but you can't deny the suggested idea is not a horrible one.

 

It's actually what most companies use.

[Pretentious]

To piggy back on Solstice's point, not only do we help players in the chat, forums, and IRC-- but just imagine how many PMs staff members receive when they're logged in the game. To grow with the community, we recently added 3 Apprentices and more will be coming in the future.

 

Thank you for your suggestion, and thank you to the players in the game who are willing to help others.

[Pinknblack]

I'd propose you guys look into pulling say people who have 300 hours in game.

Have made over 500 posts on forums and such.

Pulling those individuals and asking the ones who come across with the drive to help others in the game - And ask them if they want a position where their job is literally to help people in game.

They would log in and their jobs would be to go around helping people out with anything they need.

You guys are obviously struggling with your small staff.[/quote2]

37306 To piggy back on Solstice's point, not only do we help players in the chat, forums, and IRC-- but just imagine how many PMs staff members receive when they're logged in the game. To grow with the community, we recently added 3 Apprentices and more will be coming in the future.

 

Thank you for your suggestion, and thank you to the players in the game who are willing to help others.

 

._. Still not exactly answering or regarding the initial suggestion. You did bring in 3 apprentices - good job, but what are they actually there for? To help the people or to work on coding/art/ something else along those lines?

[Orihara]

37309

I'd propose you guys look into pulling say people who have 300 hours in game.

Have made over 500 posts on forums and such.

Pulling those individuals and asking the ones who come across with the drive to help others in the game - And ask them if they want a position where their job is literally to help people in game.

They would log in and their jobs would be to go around helping people out with anything they need.

You guys are obviously struggling with your small staff.[/quote2]

37306 To piggy back on Solstice's point, not only do we help players in the chat, forums, and IRC-- but just imagine how many PMs staff members receive when they're logged in the game. To grow with the community, we recently added 3 Apprentices and more will be coming in the future.

 

Thank you for your suggestion, and thank you to the players in the game who are willing to help others.

 

._. Still not exactly answering or regarding the initial suggestion. You did bring in 3 apprentices - good job, but what are they actually there for? To help the people or to work on coding/art/ something else along those lines?

https://www.pokemonrevolution.net/Team.php

[Pinknblack]

Have you guys gained more members since when I first joined back at the beginning of the month/august?

Because I thought you guys had alot less members so that's partly my fault at not paying attention.

 

Also all I really wanted to accomplish from this was to see if you guys had thought about it. your team's got a large amount of people - more than I thought.

It's just that from all those moderators you still see people from other jobs having to step in.

So I just assumed (Mybad) that you were probably understaffed on that scene.

Main people I see is just Nelth, Pretent, Lentz really. But I'm also not on more than 3-6 hours a day due to college classes/other games taking up my time.

[Pretentious]

37309

I'd propose you guys look into pulling say people who have 300 hours in game.

Have made over 500 posts on forums and such.

Pulling those individuals and asking the ones who come across with the drive to help others in the game - And ask them if they want a position where their job is literally to help people in game.

They would log in and their jobs would be to go around helping people out with anything they need.

You guys are obviously struggling with your small staff.[/quote2]

37306 To piggy back on Solstice's point, not only do we help players in the chat, forums, and IRC-- but just imagine how many PMs staff members receive when they're logged in the game. To grow with the community, we recently added 3 Apprentices and more will be coming in the future.

 

Thank you for your suggestion, and thank you to the players in the game who are willing to help others.

 

._. Still not exactly answering or regarding the initial suggestion. You did bring in 3 apprentices - good job, but what are they actually there for? To help the people or to work on coding/art/ something else along those lines?

 

The 3 Apprentices are not part of the content team. They're part of the support team.

 

Only one person has over 500 posts on the forums that isn't already a member of the staff. I don't have access to check how many accounts have played over 300 hours, but playtime is not always the best determinant for deciding if a person would be helpful in this role you're describing.

 

One of the main reasons that we don't release a lot of information about the game (specific quest details, specific rarities, item locations, etc.) is because we WANT the community to help each other. We WANT the players to answer questions for each other. We WANT guides to be created to help share information about the game. We WANT you all to work together.

[Orihara]

37310

37309

I'd propose you guys look into pulling say people who have 300 hours in game.

Have made over 500 posts on forums and such.

Pulling those individuals and asking the ones who come across with the drive to help others in the game - And ask them if they want a position where their job is literally to help people in game.

They would log in and their jobs would be to go around helping people out with anything they need.

You guys are obviously struggling with your small staff.[/quote2]

37306 To piggy back on Solstice's point, not only do we help players in the chat, forums, and IRC-- but just imagine how many PMs staff members receive when they're logged in the game. To grow with the community, we recently added 3 Apprentices and more will be coming in the future.

 

Thank you for your suggestion, and thank you to the players in the game who are willing to help others.

 

._. Still not exactly answering or regarding the initial suggestion. You did bring in 3 apprentices - good job, but what are they actually there for? To help the people or to work on coding/art/ something else along those lines?

https://www.pokemonrevolution.net/Team.php

Aside from trade moderators, which whom they will be active on trade chats and topics. Then again, you are given the option to create your own channels, nor we will be give information about what position are they being trained for.

To add to your suggestion. Granted we are shorthanded with bilingual staff, our developement team is mainly focused on as their name suggests, developing. Chat customizations alongside with our language support will come later. After absorbing what i've said, this doesn't seem to be an issue. Some staff may help players, some not. Since they're not entitled to do so.

Back to your topic : We respect our player. However, if you're disrespecting staff to get what you want. Thats not pay out well for you, i can assure you. That were professionalism comes in, among rational discussions, middle ways can be found with positive feedback, some sort of guidance if you will. If we were all knowing we wouldn't have a suggestions topic :)

[Pinknblack]

37317

37310

37309

I'd propose you guys look into pulling say people who have 300 hours in game.

Have made over 500 posts on forums and such.

Pulling those individuals and asking the ones who come across with the drive to help others in the game - And ask them if they want a position where their job is literally to help people in game.

They would log in and their jobs would be to go around helping people out with anything they need.

You guys are obviously struggling with your small staff.[/quote2]

 

 

 

._. Still not exactly answering or regarding the initial suggestion. You did bring in 3 apprentices - good job, but what are they actually there for? To help the people or to work on coding/art/ something else along those lines?

https://www.pokemonrevolution.net/Team.php

Aside from trade moderators, which whom they will be active on trade chats and topics. Then again, you are given the option to create your own channels, nor we will be give information about what position are they being trained for.

To add to your suggestion. Granted we are shorthanded with bilingual staff, our developement team is mainly focused on as their name suggests, developing. Chat customizations alongside with our language support will come later. After absorbing what i've said, this doesn't seem to be an issue. Some staff may help players, some not. Since they're not entitled to do so.

Back to your topic : We respect our player. However, if you're disrespecting staff to get what you want. Thats not pay out well for you, i can assure you. That were professionalism comes in, among rational discussions, middle ways can be found with positive feedback, some sort of guidance if you will. If we were all knowing we wouldn't have a suggestions topic :)

 

I can definitely say on the subject earlier I got a little frustrated at you.

I've really viewed you as unprofessional and sort of 'stark' with mindset and views and I can honestly say I'm not used to a game 'encouraging' the player base to step up and take over the position of mods in helping others.

That in itself is a unique trait that should be watched though.

 

If a player gives false information - and is not reprimanded or corrected it could turn hazardous for others.

But at the same time - It's something really new for a game that is kind of scary. Might I ask what your plans are for community involvement in the future?

 

Do you have a subreddit set up at all that you could use as a system to make it a bit easier community wise? (Not saying forums arn't good and all, but reddit is widely used and easy to use.)

 

Also, CAN YOU TELL ME WHAT LAND POKEMON I'M MISSING FROM MEMORIAL HILL IS? I MADE THE POST A WHILE BACK BUT I CAN'T FIGURE IT OUT. I sat at memorial hill for two days everytime I logged on just walkinga round. Nothing but spearows and fearows and hoppips. There is one i'm missing that is freaking me out (Hehe not where i'm supposed to post this just.. curious because I'm trying to find all the pokemon at set areas while I wait on my little sister to complete the fourth gym to give her a medallion - then i can head to johto.)