I tried relog, restart and nothing worked, people in help chat told me to ask here for help. :Frown:

 

EDIT Calahan: Blue server

Hey MisakiDestiny,

 

Im sorry for this inconvenience.

Sometimes you dont get your Coins immediately, are you sure you had them already at the time you bought the Mount?

 

Otherwise did you searched at the right place for your Mount?

Click on your Backpack to open the item menu.

 

 

Now you can choose between some item types, click on "Customization" and look if your Mount is here.

 

 

 

Let me knowe your result by a answer at this topic.

I really opened my coin capsule, and I had 100 coins. After that I bought it and it said something like "You received/bought a shiny Ninetales mount" (I don't know the exact wording) and then I clicked the "okay"-Button. No it is not in my mount inventory, a few minutes before I bought a jet ski and everything worked perfectly. My coins are gone, there is also no item and no coin capsule as well. It just disappeared completely! :(

Did you drag and put them on a Pokemon?

No, I looked into my inventory right after buying it, it wasn't there at all I never touched it

Hey MisakiDestiny,

 

I have a little update for you.

I informed a Admin with your issue, the Admin is investigating your issue and will inform you as soon as possible. Please have a bit patience. :)

 

Regarts Xylos.

Hope u get ur coins asap ^^

I hope so too, about how long do I have to wait? and how will I be contacted?

Maybe they will contact you here itself

It's already been one week :(