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Hey MisakiDestiny,

 

Im sorry for this inconvenience.

Sometimes you dont get your Coins immediately, are you sure you had them already at the time you bought the Mount?

 

Otherwise did you searched at the right place for your Mount?

Click on your Backpack to open the item menu.

 

RzXklcn.png

 

Now you can choose between some item types, click on "Customization" and look if your Mount is here.

 

Dh5ECiJ.png

 

 

Let me knowe your result by a answer at this topic.

Staff does not give any private support in personal messages. Please use the proper forum instead.

General Support|Ban Appeals|Bug Resolution

I really opened my coin capsule, and I had 100 coins. After that I bought it and it said something like "You received/bought a shiny Ninetales mount" (I don't know the exact wording) and then I clicked the "okay"-Button. No it is not in my mount inventory, a few minutes before I bought a jet ski and everything worked perfectly. My coins are gone, there is also no item and no coin capsule as well. It just disappeared completely! :(

Hey MisakiDestiny,

 

I have a little update for you.

I informed a Admin with your issue, the Admin is investigating your issue and will inform you as soon as possible. Please have a bit patience. :)

 

Regarts Xylos.

Staff does not give any private support in personal messages. Please use the proper forum instead.

General Support|Ban Appeals|Bug Resolution

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