some in here doesn't work

[Valeriea97]

I'm so sorry o tell u that the server has been crushed i didnt succeed in ending the Crhistmas quest of kaguya and this is the last day of it. when i was at the final fight the server didn't work, i was going to win pls control and if it isn't enough i lost everything doing relog in because of the bug... i hope u can do something for me im so sad... than u for your attection

valeriea97

[Grandwarden]

I'm so sorry o tell u that the server has been crushed i didnt succeed in ending the Crhistmas quest of kaguya and this is the last day of it. when i was at the final fight the server didn't work, i was going to win pls control and if it isn't enough i lost everything doing relog in because of the bug... i hope u can do something for me im so sad... than u for your attection

valeriea97

 

Hey there! Unfortunately, I don't think staff can do anything for you. As, PRO is still a live beta, crashes can happen anytime and anything lost in that crash or rollback cannot be retrieved.

Lost by crash issues

Including disconnections and rollbacks

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsbility. Please take the time to read the following thread Hit by a rollback?. We are so sorry for your case, however, it will not have any action go further for your case.

 

-Shamac

 

To avoid those crashes, read this :-

 

Crash issues or other issues

Win7 Guide https://tinyurl.com/crashhelp

Win10 Crash Fix https://tinyurl.com/PROwin10fix

Android Guide https://tinyurl.com/androidprofix

Mac Guide https://tinyurl.com/macprofix

Linux/GNU Guide https://tinyurl.com/prognulinux

Cannot open PRO in Mac https://tinyurl.com/ProMacFix

PRO64_93_2.exe is not responding https://tinyurl.com/PRO64Fix

 

Other solution for crash (follow 3 steps)

1- Unzip file without using WinRAR or 7zip

2- Disable anti-virus program

3- Restart computer

 

Mac UnZip Programs Suggestions

1-The Unarchiver

2-WinZip5

3-Keka

4-BetterZiip

 

Others solution:

Updated drive and reinstall Direct X

 

Also, remember to delete all the past PRO clients and folders you might have in your device, including the temporary files (https://tinyurl.com/deletetempfiles), and even from the trashbin, before you Downloads(https://pokemonrevolution.net) the new client.

 

 

 

So, good luck

[Xylos]

Hello Valeriea97,

 

Im sorry for this inconvenience.

I moved your post in the General Support forum, whenever you have some questions feel free to ask them there after reading the Issue Guide which answers many questions and problems. :)

 

Sadly it is like GrandWarden already wrote, we can´t reset any cooldown time or give back any item you lost in a case of a rollback.

Lost by crash issues

Including disconnections and rollbacks

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsbility. Please take the time to read the following thread Hit by a rollback?. We are so sorry for your case, however, it will not have any action go further for your case.

I want to clarify that it is not possible to avoid server crashes, they are happening sometimes but there is no way to avoid them as a normal player. The "Crash issues or other issues" part which GrandWarden mentioned is only for cases you have problems to run PRO, have some disconnects caused by your system or similar issues but not for a case of a server crash. I just want to clarify that because I think it could be a bit missunderstanding. :y:

 

Im very sorry about this issue but I still wish you a great day!

Thank´s to GrandWarden for the fast answer, I will lock this topic now since its answered. :)

 

Regards Xylos.