Valeriea97 Posted January 14, 2018 Share Posted January 14, 2018 I'm so sorry o tell u that the server has been crushed i didnt succeed in ending the Crhistmas quest of kaguya and this is the last day of it. when i was at the final fight the server didn't work, i was going to win pls control and if it isn't enough i lost everything doing relog in because of the bug... i hope u can do something for me im so sad... than u for your attection valeriea97 Link to comment Share on other sites More sharing options...
Grandwarden Posted January 14, 2018 Share Posted January 14, 2018 I'm so sorry o tell u that the server has been crushed i didnt succeed in ending the Crhistmas quest of kaguya and this is the last day of it. when i was at the final fight the server didn't work, i was going to win pls control and if it isn't enough i lost everything doing relog in because of the bug... i hope u can do something for me im so sad... than u for your attection valeriea97 Hey there! Unfortunately, I don't think staff can do anything for you. As, PRO is still a live beta, crashes can happen anytime and anything lost in that crash or rollback cannot be retrieved. Lost by crash issues Including disconnections and rollbacks Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsbility. Please take the time to read the following thread Hit by a rollback?. We are so sorry for your case, however, it will not have any action go further for your case. -Shamac To avoid those crashes, read this :- Crash issues or other issues Win7 Guide https://tinyurl.com/crashhelp Win10 Crash Fix https://tinyurl.com/PROwin10fix Android Guide https://tinyurl.com/androidprofix Mac Guide https://tinyurl.com/macprofix Linux/GNU Guide https://tinyurl.com/prognulinux Cannot open PRO in Mac https://tinyurl.com/ProMacFix PRO64_93_2.exe is not responding https://tinyurl.com/PRO64Fix Other solution for crash (follow 3 steps) 1- Unzip file without using WinRAR or 7zip 2- Disable anti-virus program 3- Restart computer Mac UnZip Programs Suggestions 1-The Unarchiver 2-WinZip5 3-Keka 4-BetterZiip Others solution: Updated drive and reinstall Direct X Also, remember to delete all the past PRO clients and folders you might have in your device, including the temporary files (https://tinyurl.com/deletetempfiles), and even from the trashbin, before you Downloads(https://pokemonrevolution.net) the new client. So, good luck http://www.pokemonrevolution.net/forum/index.php?account/signature Link to comment Share on other sites More sharing options...
Xylos Posted January 14, 2018 Share Posted January 14, 2018 Hello Valeriea97, Im sorry for this inconvenience. I moved your post in the General Support forum, whenever you have some questions feel free to ask them there after reading the Issue Guide which answers many questions and problems. :) Sadly it is like GrandWarden already wrote, we can´t reset any cooldown time or give back any item you lost in a case of a rollback. Lost by crash issues Including disconnections and rollbacks Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsbility. Please take the time to read the following thread Hit by a rollback?. We are so sorry for your case, however, it will not have any action go further for your case. I want to clarify that it is not possible to avoid server crashes, they are happening sometimes but there is no way to avoid them as a normal player. The "Crash issues or other issues" part which GrandWarden mentioned is only for cases you have problems to run PRO, have some disconnects caused by your system or similar issues but not for a case of a server crash. I just want to clarify that because I think it could be a bit missunderstanding. :y: Im very sorry about this issue but I still wish you a great day! Thank´s to GrandWarden for the fast answer, I will lock this topic now since its answered. :) Regards Xylos. Staff does not give any private support in personal messages. Please use the proper forum instead. General Support|Ban Appeals|Bug Resolution Link to comment Share on other sites More sharing options...
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