Archani Posted April 17, 2018 Share Posted April 17, 2018 Hello. After Merging accounts it says that i played X hours but when i log in i have to start new game. Any way to fix this? 1 Link to comment Share on other sites More sharing options...
Eyebeam Posted April 17, 2018 Share Posted April 17, 2018 Hello. After Merging accounts it says that i played X hours but when i log in i have to start new game. Any way to fix this? Hello, Red and Blue servers have been merged into Silver server. You will need to go through the merge process on the Dashboard, don't worry, your progress is still there. Simply complete the merge and you will be able to continue playing on Silver server without having to start over. Make sure to read the Server Merge FAQ for any info about the merge. In case you run into any issues while merging, please check out the other threads in General Support area to see if you can find a solution there. Let me know if you are successful in merging your accounts here. Looking forward to your response, until then, Have a nice day! Link to comment Share on other sites More sharing options...
Archani Posted April 17, 2018 Author Share Posted April 17, 2018 (edited) Thank you for quick reply. I already did it. I have this issue AFTER i merged my accounts Edited April 17, 2018 by Archani Link to comment Share on other sites More sharing options...
Comsheppard Posted April 17, 2018 Share Posted April 17, 2018 Hello, I have done all the procedures I found here in the forum, I joined my server blue and red accounts in the dashboard, I changed my password to be able to log in and it is still new game ... is it normal? Link to comment Share on other sites More sharing options...
Eyebeam Posted April 17, 2018 Share Posted April 17, 2018 Thank you for quick reply. I already did it. I have this issue AFTER i merged my accounts Hello, I have done all the procedures I found here in the forum, I joined my server blue and red accounts in the dashboard, I changed my password to be able to log in and it is still new game ... is it normal? Did you have progress on both servers, or on just one? When merging, you needed to choose your main server. The progress from the server you chose as your main carries over. Link to comment Share on other sites More sharing options...
Archani Posted April 17, 2018 Author Share Posted April 17, 2018 Yes i choosed Blue as my main thats why it still says i had X time played, but i still have to start new game :( No i had progress only on blue. Link to comment Share on other sites More sharing options...
Comsheppard Posted April 17, 2018 Share Posted April 17, 2018 Did you have progress on both servers, or on just one? When merging, you needed to choose your main server. The progress from the server you chose as your main carries over.   I did not see this option, I merging my accounts and just, I just had progress on the blue server, what do I do now? in my case, the dashboard says my playing time Link to comment Share on other sites More sharing options...
Comsheppard Posted April 17, 2018 Share Posted April 17, 2018 and then, do you have any solution to the case? You can not lose your account like this ... Link to comment Share on other sites More sharing options...
Archani Posted April 18, 2018 Author Share Posted April 18, 2018 Seems like we have no choice but to lose progress and start new game... Link to comment Share on other sites More sharing options...
Comsheppard Posted April 18, 2018 Share Posted April 18, 2018 it's not possible, how can we lose the account like that for a silly thing, it was hours of game, money spent to reach such progress ... really no one in the community can do anything about it? Link to comment Share on other sites More sharing options...
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