Cassie1359 Posted May 15, 2018 Share Posted May 15, 2018 First off I would like to say that I am sorry if I posted his in the wrong section of the forums (I have never been great at navigating any forums and I am a new player). I want to say I've had the game for about 5 days before I started experiencing crashes. I have tried reinstalling the game countless numbers of times and have also tried it with windows firewall turned off. Every time I reinstall the game I get a different crash report. Below is the message that pops up and the text document of the error I receive in the crash report. Thank you all in advance for your help. errorpkm.txt Link to comment Share on other sites More sharing options...
Fluffles Posted May 15, 2018 Share Posted May 15, 2018 First off I would like to say that I am sorry if I posted his in the wrong section of the forums (I have never been great at navigating any forums and I am a new player). I want to say I've had the game for about 5 days before I started experiencing crashes. I have tried reinstalling the game countless numbers of times and have also tried it with windows firewall turned off. Every time I reinstall the game I get a different crash report. Below is the message that pops up and the text document of the error I receive in the crash report. Thank you all in advance for your help. [ATTACH=full]17912[/ATTACH] Hello there! Please follow these guides depending on which one is applicable to your operating system. [spoiler=Crash Issues] Crash issues or other issues ▪︎ Win7 Guide ▪︎ Win10 Crash Fix ▪︎ Android Guide ▪︎ Mac Guide ▪︎ Linux/GNU Guide ▪︎ Cannot open PRO in Mac Other solution for crash (follow 3 steps) 1. Unzip file without using WinRAR or 7zip 2. Disable anti-virus program 3. Restart computer Mac UnZip Programs Suggestions 1. The Unarchiver 2. WinZip5 3. Keka 4. BetterZiip Others solution: Update driver and reinstall Direct X Also, remember to delete all the past PRO clients and folders you might have in your device, including the temporary files (https://tinyurl.com/deletetempfiles), and even from the trashbin, before you download the new client. Now, if you are still experiencing crashes, please try the following: • Run the game in compatability mode • Update your Display/Graphical Drivers • Update your Windows Version • Add an exception for the client in your Firewall and Antivirus • Clear out your Physical Memory or Ram to free up space • Terminate processes you don't need in the Task Manager Please let me know if doing these has solved your issue. With that said, hope this helps and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Piinetree Posted May 16, 2018 Share Posted May 16, 2018 From looking at the crash log, have your tried playing the game from a different place instead of the actual hard drive directory or run the game as an administrator. Could be permissions causing the Unity Driver to cause an Access Violation as stated in the crash log. Former Trade Moderator | ☆ | Former Moderator Team Lead General Support ☆ PRO Official Discord ☆ Ban & Mute Appeal ☆ Bug Resolution Center ☆ Suggestions ☆ Game Guidance Please take the time to review the forums before looking for guidance. If you find your answer, make sure to share your knowledge to other users to help the community. Do not send unsolicited messages to official staff members! Link to comment Share on other sites More sharing options...
Cassie1359 Posted May 16, 2018 Author Share Posted May 16, 2018 You guys are too smart for me. Don't know half the voodoo you are saying xdddddd Link to comment Share on other sites More sharing options...
Fluffles Posted May 17, 2018 Share Posted May 17, 2018 You guys are too smart for me. Don't know half the voodoo you are saying xdddddd Hello there! Like I stated in my previous response, please click on the crash guide that applies to you. (If you use Windows/Linux/Mac/Android) The in-dept guide will help you and there will be visual guides to help you understand. Then, if the guide doesn't help solve your issues, try one of the solutions I have listed for you. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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