Game crash when starting client

[Crucifixuz]

So i woke up today and got this message when i wanted to start the game.

 

 

 

 

 

I followed the steps which were given to me on discord and updated my graphic drivers, looked for other driver updates

restarted my computer, ran as admin, looked for DirectX updates, redownloaded the client, added an exception in my antivirus program but nothing seems to make my game work.

I did not change anything since i played yesterday so i don't know what exactly caused this issue but i hope you do.

 

 

log file of the crash: http://www.mediafire.com/file/wzqj7t6pa3121va/error.log/file

Edited June 12, 2018 by Crucifixuz

[Crucifixuz]

Edit : cleared my cache, added firewall exception and ran game in compability mode, still doesn't work.

Edited June 4, 2018 by Crucifixuz

[Crucifixuz]

bump

[Crucifixuz]

bump, still cant play

[Crucifixuz]

...

[Crucifixuz]

hello ??

[Soolslayer69]

Same things happen to me bro i dont find issue to sold this problem ... for now there a week i cant log in on pro im sad ahaha !! C'ant someone help us plis ;-( thks anyway !!

[Crucifixuz]

thats sad to hear bro did you try all the things mentioned above ?

[Xylos]

Hey,

 

sorry for the late response. Your case is kinda unique and accordingly hard to solve.

Im aware you´ve got help from different sides and also have done most of following steps but please go through following steps and look if you really have done all of them.

 

• Run PRO as Administrator
  
• Check if you have downloaded the right version of PRO
  
  • You run a 64 bit PRO version, make sure you have a 64 bit system: Do I run Win32 or 64 bit?
    
    • A Windows 64 bit version allowes you to run the PRO 32 bit version as well, sometimes better as it does for a PRO 64 bit version.
      

  [*]Make sure to have deleted all previous versions of PRO and all connected files including the temporary files (https://tinyurl.com/deletetempfiles)

  [*]Make sure to have followed the Win7 crash guide: https://prnt.sc/9j9cxx

  • Check if your system specifications are high enough for PRO. Recommended specifications.
    
  • Check if your drivers are up to date and reinstall DirectX.
    
  • Try to use the compability mode
    
  • Scan your computer and clean your cache
    
  • Make sure PRO32.exe or PRO64.exe is added to your Firewall and anti virus exceptions
    
    • Try additionally to run PRO with deactivated Firewall and virus programm in case the above step did not work
      

  [*]Unzip file without using WinRAR or 7zip

  [*]Make sure you have the latest windows updates installed

  [*]Restart Pc after changes were done.

Make sure to close the PRO client after you have changed something and try to run PRO again.

 

If nothing helps you can try a Windows System Restore to a date were PRO worked: What is a Windows System Restore, how do I use it.

 

Regards Xylos

[Crucifixuz]

Hi Xylos

 

thanks for responding. I went through all the steps again. with the same result. Here are the proofs step by step.

 

 

 

 

1. Right Version (x64), compatibility mode and ran as admin

 

 

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2. A try with 32bit version

 

 

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3. Deleted everything again + the temp files of my C drive + pro and the temp files of the hard drive of my old PC that is inside this one

 

 

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4. My specs are probably high enough to play any game:

 

 

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5. DirectX is up to date and can't be uninstalled and reinstalled because it is integrated in Windows 7.

 

 

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6. Drivers are up to date:

 

 

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7. Cache cleaned:

 

 

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8. Firewall and Avast Anti-Virus exception:

 

 

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9. Unzip the rar with windows explorer did not make it work.

 

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10. All imporant Windows updates are installed. those 37 are just optional language packs

 

 

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I restarted my pc and redownloaded the clients a thousand times even after going through the whole procedure about 5 times it didn't change anything.

This PC is only about a month old and so it sadly does not have any restore points. If there is anything else i could do without reinstalling Windows or installing a newer version of Windows please let me know.....

 

Kind Regards Crucifixuz