Conolo Posted June 13, 2018 Share Posted June 13, 2018 (edited) My game dont work when i started the launcher, it appears this error:a crash report named Crash 2018-06-13_130538 has been generated. these files can be sent to pro team for analysis. Would you like to open this folder now? how could you help me? pls Edited June 13, 2018 by Conolo Link to comment https://pokemonrevolution.net/forum/topic/96965-a-problem/ Share on other sites More sharing options...
Xylos Posted June 13, 2018 Share Posted June 13, 2018 My game dont work when i started the launcher, it appears this error:a crash report named Crash 2018-06-13_130538 has been generated. these files can be sent to pro team for analysis. Would you like to open this folder now? how could you help me? pls Hey @Conolo, Im sorry for this inconvenience. Take a look at this quote out of our Issue Thread: Crash issues or other issues ▪︎ Win7 Guide ▪︎ Win10 Crash Fix ▪︎ Android Guide ▪︎ Mac Guide ▪︎ Linux/GNU Guide ▪︎ Cannot open PRO in Mac Other solution for crash (follow 3 steps) 1. Unzip file without using WinRAR or 7zip 2. Disable anti-virus program 3. Restart computer Mac UnZip Programs Suggestions 1. The Unarchiver 2. WinZip5 3. Keka 4. BetterZiip Others solution: Update driver and reinstall Direct X Also, remember to delete all the past PRO clients and folders you might have in your device, including the temporary files (https://tinyurl.com/deletetempfiles), and even from the trashbin, before you download the new client. let me know if it works and if not, please send us the crash log at this topic. Regards Xylos Staff does not give any private support in personal messages. Please use the proper forum instead. General Support|Ban Appeals|Bug Resolution Link to comment https://pokemonrevolution.net/forum/topic/96965-a-problem/#findComment-549166 Share on other sites More sharing options...
Conolo Posted June 13, 2018 Author Share Posted June 13, 2018 Thanks you, now I can play :) Link to comment https://pokemonrevolution.net/forum/topic/96965-a-problem/#findComment-549220 Share on other sites More sharing options...
Xylos Posted June 13, 2018 Share Posted June 13, 2018 Nice! Glad to hear the problem is solved ^^ I will lock this topic now. Have a good day. :) Regards Xylos Staff does not give any private support in personal messages. Please use the proper forum instead. General Support|Ban Appeals|Bug Resolution Link to comment https://pokemonrevolution.net/forum/topic/96965-a-problem/#findComment-549230 Share on other sites More sharing options...
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