A problem

[Conolo]

My game dont work when i started the launcher, it appears this error:a crash report named Crash 2018-06-13_130538 has been generated. these files can be sent to pro team for analysis. Would you like to open this folder now?

how could you help me? pls

Edited June 13, 2018 by Conolo

[Xylos]

My game dont work when i started the launcher, it appears this error:a crash report named Crash 2018-06-13_130538 has been generated. these files can be sent to pro team for analysis. Would you like to open this folder now?

how could you help me? pls

 

Hey @Conolo,

 

Im sorry for this inconvenience.

Take a look at this quote out of our Issue Thread:

Crash issues or other issues

 

▪︎ Win7 Guide

▪︎ Win10 Crash Fix

▪︎ Android Guide

▪︎ Mac Guide

▪︎ Linux/GNU Guide

 

▪︎ Cannot open PRO in Mac

 

 

Other solution for crash (follow 3 steps)

1. Unzip file without using WinRAR or 7zip

2. Disable anti-virus program

3. Restart computer

 

Mac UnZip Programs Suggestions

1. The Unarchiver

2. WinZip5

3. Keka

4. BetterZiip

 

Others solution:

Update driver and reinstall Direct X

 

Also, remember to delete all the past PRO clients and folders you might have in your device, including the temporary files (https://tinyurl.com/deletetempfiles), and even from the trashbin, before you download the new client.

 

let me know if it works and if not, please send us the crash log at this topic.

 

Regards Xylos

[Conolo]

Thanks you, now I can play :)

[Xylos]

Nice! Glad to hear the problem is solved ^^

I will lock this topic now.

Have a good day. :)

 

Regards Xylos