Thebest1234 Posted July 3, 2018 Share Posted July 3, 2018 I am a new player and I've met all the requirements but I still cannot connect to the server despite them being online. I know they said not to make a post on this but I have restarted the client about 5 times now, I have the newest version installed, I've verified my email but still can't get in. Someone help please. 1 Link to comment Share on other sites More sharing options...
Fluffles Posted July 3, 2018 Share Posted July 3, 2018 I am a new player and I've met all the requirements but I still cannot connect to the server despite them being online. I know they said not to make a post on this but I have restarted the client about 5 times now, I have the newest version installed, I've verified my email but still can't get in. Someone help please. Hi there. Could you tell me what it tells you when you try to log onto the servers? Screenshots will also help. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Thebest1234 Posted July 3, 2018 Author Share Posted July 3, 2018 Hi there. Could you tell me what it tells you when you try to log onto the servers? Screenshots will also help. When I press a server, it says connecting to server while the background freezes and then says "Can not connect to server" Link to comment Share on other sites More sharing options...
Fluffles Posted July 3, 2018 Share Posted July 3, 2018 " Hi there. Could you try restarting your computer as well as the following: • Update your Display/Graphical Drivers • Update your Windows Version • Add an exception for the client in your Firewall and Antivirus • Clear out your Physical Memory or Ram to free up space • Terminate processes you don't need in the Task Manager 1 ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Thebest1234 Posted July 4, 2018 Author Share Posted July 4, 2018 I've tried everything but it still won't work. Link to comment Share on other sites More sharing options...
Fluffles Posted July 4, 2018 Share Posted July 4, 2018 I've tried everything but it still won't work. Hi there. Can you try using one of the Guides below? Also, try the solutions under as well. Crash issues or other issues ▪︎ Win7 Guide ▪︎ Win10 Crash Fix ▪︎ Android Guide ▪︎ Mac Guide ▪︎ Linux/GNU Guide ▪︎ Cannot open PRO in Mac Other solution for crash (follow 3 steps) 1. Unzip file without using WinRAR or 7zip 2. Disable anti-virus program 3. Restart computer Mac UnZip Programs Suggestions 1. The Unarchiver 2. WinZip5 3. Keka 4. BetterZiip Others solution: Update driver and reinstall Direct X Also, remember to delete all the past PRO clients and folders you might have in your device, including the temporary files (https://tinyurl.com/deletetempfiles), and even from the trashbin, before you download the new client. 1 ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Thebest1234 Posted July 4, 2018 Author Share Posted July 4, 2018 I have Windows 8.1 Link to comment Share on other sites More sharing options...
Thebest1234 Posted July 4, 2018 Author Share Posted July 4, 2018 I downloaded DirectX and allowed the application through my firewall anyways. Didn't work. Link to comment Share on other sites More sharing options...
Fluffles Posted July 4, 2018 Share Posted July 4, 2018 I downloaded DirectX and allowed the application through my firewall anyways. Didn't work. Could you try reinstalling the client then running it as an Administrator afterwards? 1 ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Thebest1234 Posted July 5, 2018 Author Share Posted July 5, 2018 Still doesn't work. :/ Link to comment Share on other sites More sharing options...
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