Hi [uSER=166319]@LunatikFTW[/uSER]
I'm sorry for the inconvenience.
As we have informed through our social media, we have recently changed the server host. Unfortunately, as stated on our OFFICIAL PRO DISCORD, issues may be experienced at any moment.
Please, do note that the server is in BETA and we're always trying to improve our server stability, but it isn't perfect and can sometimes still result to a crash. We highly suggest therefore to not try BOSS or PVP (and similar) until the servers will be stable.
However, i would like to inform you that we are aware of the issue and that our developer is working on a fix, since solving these issues is our main prioriy.
Unfortunately, in case you were asking, i cannot refund you of your loss as it would be unfair towards the other players that accepted the loss of their progress due to crashing, regardless if on our end or their.
-Quoting the COMMON ISSUES THREAD-
Also, ensuring a proper connection on your end also helps minimize your losses. It is good to check on your internet provider to know when their downtimes will be as well as contacting them if you are not experiencing a stable connection. If the disconnect was caused by connection issues on your end, you may try the following:
Call your internet provider.
Troubleshoot Your Hardware.
Opt for a wired connection if you’re using a wireless connection
Turn Off Bandwidth-Hogging Plugins and Apps.
Try a New DNS Server
I know it can be frustrating to lose part of your progress, but i hope you can understand why i cannot refund in these cases.
Please stay tuned on our OFFICIAL PRO DISCORD for further announcements about the status of the server and let me know if you have any further questions.
Have a wonderful day!