Eyebeam

Hello, Unfortunately we can not reset your account. As for your coins; In the future, please make sure that when you are purchasing Coin Shop items, you are certain that you want the item you are buying. In case you are curious about how certain mounts or clothes look, you can preview all clothing and mount items in the Clothing and Mount Showcase. If you wish your coins back, please make a post in Donation and Coins Issues. Keep in mind that if you want your coins back, your Charizard mount will be removed. As for your username, name changes are unavailable for now. It was only available for a limited time as a special event, and there was also a price. Keep an eye out on Announcements for possible future name change events. In case you wish to start over with a new name, you are free to register a new account! Make sure that you do not try to register 2 accounts on one e-mail. It goes without saying that ofcourse, you will need to use a different username aswell. Have fun in your future adventures in PRO, Have a nice day! - Locked -

Hello, The servers crashed but are now back up! Apologies for the inconvenience. If you are still stuck, please let me know and i will help you. I will keep this thread open for a while longer so you can post here instead of opening a new thread. In the meantime, Have a nice day!

Hello, Please try changing your password, and make sure it is alphanumerical. Please let me know if that works, in the meantime, Have a nice day!

Welcome to PRO!

Hello, Make an appeal in Discipline Appeals subforum. Do not discuss your ban anywhere else, it will not help. Someone will answer your appeal as soon as possible, if you do not get an answer within 24 hours, you can bump your appeal. Have a nice day! - Locked -

Hello, As is explained above, the changes are still a work in progress. Please keep an eye out on > Various Tweaks and updates < and > Ingame Update Logs < in order to stay informed about the upcoming changes. Have fun with the new tweaks and changes, Have a nice day! - Locked -

Hello, Have you tried everything in > READ THIS BEFORE MAKING A SUPPORT TOPIC < ? If not, please try following the steps in that thread, more specifically the ones in the Hit by a Can not connect to server section. Also, make sure that your Firewall/Windows Defender/Antivirus are not preventing you from playing, and add exceptions if necessary. Let me know if all that works for you, in the meantime, Have a nice day!

Hello, As is explained above, Mimikyu outfit is separate from the Halloween Box. Halloween Box can drop 34 possible items, Mimikyu outfit is not one of them. Every item in the box has an equal chance of dropping. I hope this information helps you, Have a nice day! - Locked -

Hello, Please try changing your password, and make sure it is alphanumerical, meaning it needs to contain numbers aswell as letters. Let me know if it works, in the meantime, Have a nice day!

Welcome to PRO, have fun!

Welcome, enjoy!

Welcome to PRO!

Hello, Please try to change your password, and make sure your password is alphanumerical, meaning it should contain both letters and numbers. Let me know if this works for you, in the meantime, Have a nice day!

Hello, Can you try changing your password again, only this time make it alphanumerical? Meaning, add both numbers and letters to it. Please let me know if this works for you, in the meantime, Have a nice day!

Hello, As is explained above, Red and Blue have been merged to Silver and Yellow is now Gold. If you played on Red and Blue, you will need to merge your account. You can do so on the dashboard. MAKE SURE TO CHOOSE THE CORRECT MAIN SERVER! This is very important, if you choose the server you didnt have progress on, you will lose your badges, and the choice is irreversible for now. If you have any questions about the merge, please read the > Server Merge FAQ <, everything you need to know about the merge is there. In case you run into any issues, please read > THIS THREAD < before asking for help. If you played on Yellow previously, you can login without any problems. Enjoy the new servers, Have a nice day! - Locked -

Hello, As is explained above, Red and Blue have been merged to Silver and Yellow is now Gold. If you played on Red and Blue, you will need to merge your account. You can do so on the dashboard. MAKE SURE TO CHOOSE THE CORRECT MAIN SERVER! This is very important, if you choose the server you didnt have progress on, you will lose your badges, and the choice is irreversible for now. If you have any questions about the merge, please read the > Server Merge FAQ <, everything you need to know about the merge is there. In case you run into any issues, please read > THIS THREAD < before asking for help. Enjoy the new servers, Have a nice day! - Locked -

Hello, Please make a report in the above linked subforum, the Report Center. Make sure to submit any evidence you may have. Have a nice day! - Locked -

Hello, As is explained above, Red and Blue have been merged to Silver and Yellow is now Gold. If you played on Red and Blue, you will need to merge your account. You can do so on the dashboard. MAKE SURE TO CHOOSE THE CORRECT MAIN SERVER! This is very important, if you choose the server you didnt have progress on, you will lose your badges, and the choice is irreversible for now. If you have any questions about the merge, please read the > Server Merge FAQ <, everything you need to know about the merge is there. In case you run into any issues, please read > THIS THREAD < before asking for help. If you played on Yellow previously, you can login without any problems. Enjoy the new servers, Have a nice day! - Locked -

Hello, You can try to increase the text speed in Game Options, aswell as uncheck the LIMIT FPS option and turn off battle animations. That should give you a decent boost in speed. Please let me know if this helps, in the meantime, Have a nice day!

Hello, i'm glad you resolved your issue! Enjoy and Have a nice day! - Locked as Solved -

Locked ;)

Locking this as unfortunately there really is nothing that can be done. Make sure to keep an eye on Announcements, just in case something that could help your situation gets implemented. - Locked -

Hello, This is not a bug. When merging, you were given the option to choose a main server. You needed to choose the server you had progress on in order to keep the badges. It seems that you chose the wrong server. Unfortunately, this action can not be undone at the moment. We are looking into this in order to possibly enable it, but i can not tell you when this might be a possibility. You should still have all your Pokemon/items/money in your PC/inventory; only thing you lost are the badges and as such, you will need to play through the story again. Please let me know if anything aside from badges is missing, Have a nice day!

Can you tell me your PC specifications? Make sure you are meeting the requirements for PRO. Also, try everything in the Crash Issues or Other Issues section, especially the Windows 7 guide.

Hello, Can you post your Crash Log in this thread? It would help in figuring out the solution. Also, please check out > THIS THREAD < and try everything in there, especially the Crash issues and Other issues section. Looking forward to your response, until then, Have a nice day!