Eyebeam

I am glad that there was no further issues! Good luck with your story, enjoy! - Locked as Solved -

Have you tried running in Administrator mode? Or using 32bit client instead of the 64bit client, or vice versa? Also, make sure that your device meets the system requirements.

Anytime! Have fun! - Locked as Solved -

Welcome to PRO!

Welcome, have fun!

Hello, As the Pokestop says, you need to collect all badges in Johto before getting the items from Pokestops in that region. I will leave this thread open for now in case you run into any problems after getting the 8th badge. Good luck with your incoming gym battles, Have a nice day!

Hello, Like others explained, you can not update the client, you must re-download. It is recommended to also delete all PRO files before re-downloading. Have fun with the new update and, Have a nice day! - Locked -

Hello, Servers were down due to maintenance for the new update. All servers should be online now. You will need to download the new client in order to play, you can find it HERE. Remember to delete all previous PRO files, including anything in the Recycle Bin and any temp files before downloading. If you wish to know if servers are down, you can check SERVER STATUS. Have fun with the new update, Have a nice day! - Locked -

Hello, As Voldis4 explained, you can have Fossil Pokemon before the Elite4. You need to have fossils in your inventory and revive them in Cinnabar Lab. Have fun playing with your fossils, Have a nice day! - Locked as Solved -

Hello, Have you correctly followed all steps mentioned in this HOENN WALKTHROUGH? After beating Deoxys on Moon, you needed to talk to Rayquaza, after which you end up in Sootopolis City. You can not access the Moon through Mossdeep Space Station until you become Hoenn Champion. Please let me know if you can continue with your story. Looking forward to hearing from you, until then, Have a nice day!

Hello, You don't need to delete your account. If you wish to replay the story, you can also start on a different server. If you don't want to do that, you can make a new account, do note that you need to use a different e-mail address. Have fun replaying the game, Have a nice day! - Locked as Solved -

Hello, Your Norton Antivirus is falsely flagging PRO files as viruses. Don't worry, PRO files are safe. To install PRO, turn off your Norton while extracting, then add exceptions to PRO files in your Antivirus. Please let me know if this works for you, in the meantime, Have a nice day!

Hello, It seems that your Antivirus/Firewall/Defender is blocking PRO. Please add exceptions and try playing the game again. If only adding exceptions doesn't work, try removing all PRO files from your device, including anything in the Trash Bin and temp files, then re-download but with your antivirus/defender/firewall turned off. Please let me know if this works for you, Have a nice day!

Hello, You can not delete your account. Your account data is server-bound, not client bound. PRO was on maintenance, that is why you couldnt enter the game. Please update your client and try again. If you end up having any further issues, let me know here. In the meantime, Have a nice day!

Hello, You can make an appeal HERE. Do note that you should not make more than one appeal. You can bump your appeal every 24 hours in case you don't get a response right away. That being said, i must ask you to not discuss your bans outside of the Appeals section. General Support is a subforum where people can ask for help for various technical and in-game issues, not for appealing a ban or discussing it. Have a nice day! - Locked -

Welcome!

Welcome, have fun!

Welcome, enjoy!

Welcome to PRO!

Hello, Can you please explain in more detail what your problem exactly is? Do you have black screen when trying to enter or is it something else? Please let me know so we can help you. In case you do have black screen upon trying to login, please try this GUIDE. If not, describe your issue in more detail below. Looking forward to hearing from you, in the meantime, Have a nice day!

Hello, Please follow the steps in this GUIDE. Make sure you meet all the requirements for the Legendary Dogs quest. I will leave this thread open for now incase you have any further questions. Good luck with your Suicune, Have a nice day!

Hello, Did you activate your account? Upon registering, a verification e-mail has been sent. You must activate the account in order to be able to play. If you did activate your account, you can try changing your password on the Dashboard. Make sure you dont have any special signs in your password, it needs to be only numbers and letters. Please let me know if you manage to resolve your problem, in the meantime, Have a nice day!

Hello, There is no need for us to delete your account. You can simply register a new account, since you are allowed to have more than one account in PRO. Please remember that now you have to use a different e-mail for every account. One more thing: there will soon be a chance for you to do exactly what you asked for. Please check THIS THREAD for further details. Have fun playing with your friend, Have a nice day!

Hello, to enter Celebi's area you must interact with the Shrine in Ilex Forest at 00:00 Poketime. Have you tried that? Incase you did and still can't enter, there are few things you might have missed: - It is possible that you are missing a Pokemon in the Pokedex. Please check your Pokedex carefully and see if you caught all of them. - You did not catch Mew yet. You must also catch Mew in order to be able to get Celebi. - You haven't fought Suicune in Tohjo Falls, on top of the waterfall. You must defeat that Suicune in order to get the GS ball. - It is possible that you missed a step in the quest for the GS ball. Please check the Legendary Megathread in order to see if you did everything right. Please try all of the above and let me know the results, in the meantime, Have a nice day!

Hello, Feel free to bump your appeal. You can do it every 24 hours. Sometimes staff get busy and are not able to answer to every appeal as fast as we might like, apologies for that. Someone will reply to you as soon as possible. I also have to ask you to please not discuss your bans outside of Discipline Appeals Subforum, as that subforum is specifically designed for that. Thank you for understanding, Have a nice day! - Locked -