I think it might help you guys out to have two forums for reports,
into the 1st goes everyones report threads(exactly how it currently does) except instead of it being newest at the top, the oldest stays at the top and the newest join the bottom.
Into the 2nd goes every thread that a mod has replied to. This one is ordered newest to oldest.
Threads leave the 1st forum and enter 2nd either once mod replies, or once it's resolved.
Through this method reports can't get lost untill a mod has replied to them.
Reason for suggesting, in a recent report I was told to bump my thread daily by a mod, or it gets swamped. Dunno how possible/not possible but makes sense in my head