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Hello Tonnish, I'm really sorry about this inconvenience. You need to check the news after you beat Latias. I know you mentioned checking the tv, but I wanted to clarify this in case you only watched the news because you were having this problem. If this is not the problem, can you please take screenshots in the areas where Latios is supposed to be? This will help me determine whether there is a bug that is creating the issue. The locations for Latios are here in this guide. Thank you for your patience. Again, I'm sorry that you are experiencing this inconvenience. I will be looking forward to your response so that this can be resolved for you. Have a great day.

Hello Majou, I'm sorry about this inconvenience. When you start the Heatran Quest, your rare candies and masterballs are temporarily removed. The reason for this is to make it more challenging. Your items will be returned afterwards when you speak with Buck inside Stark Mountain Main Cavern. For more information about this quest, you can review this guide. I hope this information helps. Have a great day.

Hello Rytesh, I'm really sorry about this situation. Have you tried to log into your account since this issue? Please completely close your client and relaunch it if you have not done this. It's possible that after a brief server crash earlier, you were experiencing a ghost queue. This often occurs when a large number of players are trying to log into the server at once. After choosing the option to login, the "Logging in" prompt will fade without you joining the game. This is normal for ghost queues. You will still be able to join after waiting longer than you normally would. If you are still not able to login, change your password on the dashboard here. Make sure it is alphanumerical. Please let me know if you continue having issues. I hope you have a great day.

Hello Diana420, I'm happy to hear that everything is resolved for you now. Staff is always here to help. Since the problem is now solved, I am going to close this thread. Enjoy your Pokemon adventures! -Locked-

Hi minh18042005, Do you still need assistance with restoring any Pokemon? Please let me know so that I can help you. I hope you have a great day.

Hello Simba, I'm extremely sorry about this frustrating situation. You mentioned that you've been playing awhile--have you always used Mac and have had no issues in the past? Check that you have downloaded the latest client which can be found here. Before installing it, make sure the previous version has been completely uninstalled. Also, please make an exception for PRO in your antivirus software or firewall. Moreover, you will need to allow applications to be open from anywhere in the System Preferences. More detailed instructions for doing this are here. Let me know more about your situation and if any of this information helps you. I hope you have a great day.

Welcome back :) feel free to ask any questions in the designated sections or on discord if you need any help

Hello Nico2805, I'm really sorry about this inconvenience. I checked the database, and it shows that the account, NicoPico, still exists. There have been some changes since the last time you logged in. The Blue and Red server merged to form the Silver server. You only need to complete the merge process with your account. You can do this by logging into your dashboard here. Please be careful to select the correct account as your main. Choosing the wrong account as your main will result in you story data being lost. You can find detailed information about the merge errors here. For other information in general, you can view this thread. If you still receive an “Invalid Password/Username message after completing the merge, please change your password here. Make sure your new password contains both letters and numbers. This should resolve the issue. Let me know if you are able to successfully merge it. Have a great day.

Hello n9ne1987, I'm extremely sorry about this inconvenience. You'll need to go through the hole in the wall, then north towards the crystal. Afterwards, continue north until you reach an opening and Nikola should be on the Winter Map. Below are screenshots to aid you. Step 1: Go through this hole Step 2: Head north from the beach. Step 3: Interact with this Crystal Step 4: Go through the cave until you find this exit. Step 5: Head to Nikola!

Hello again, Thank you for further clarifying this situation. I was able to find the magnemites that were released in the database. They were holding the coin capsules. These have been restored. Again, thank you for your patience. Have a great day.

Hello TheVoidWalker, I'm sorry about this issue. The location does not actually exist in game, and the bot will be updated to remove this information. Thank you for bringing this to our attention and again, I'm sorry about this problem.

Hi again, Fly works in battle, however, it does not work outside of battle. It is also not going to be coded to work outside of battle. The subway system in PRO replaces its function, allowing you to travel quickly between Pokecenters. The HM for Strength is not in the game. It is not needed. You can find a list of TMs, HMs, and Move Tutors here. Moves that work outside of battle in PRO include Dive, Cut, Headbutt, Rock Smash, and Dig. Also, you may find this guide useful. It provides important information about Happiness which is required for some of the previously mentioned moves.

Hello Diana420, I'm sorry about this inconvenience. I have checked your account, and according to the database, you have two coin capsules in your inventory. These should be located in your bag under the section, "Misc. Items." Can you check again and let me know in case you accidentally overlooked them? It would also be helpful if you provided a screenshot of your bag showing the coin capsules are missing. Thank you for your patience and again, I'm sorry about this inconvenience. I hope you have a great day.

Hello Skrati, TM strength (if that is the move you are referring to) is not in the game. For Fly, you will need to complete the Subway quest. You can begin the quest by speaking with the Subway Manager at the Saffron Railway Station. A guide for the quest is here. Keep in mind that fly does not work outside of battle, however, after completing this quest you will be able to use the subway station to travel quickly. Please let me know if you have any other questions. I hope you have a great day.

Hi Mrh110887, I'm extremely sorry about this problem. I have been investigating the potential cause since we last spoke. I am still unsure and will need to continue researching it. I wanted to provide you with an update and let you know that I have been working on this. I'm very sorry that this has occurred and will let you know when I find a solution. Thank you for your patience.

Alright, you will need to be offline in order for the rattata to be recovered. If you're currently online in game, you can log off and we'll take care of it for you. Please let me know if you decide to log off now. Also, let me know which rattata you would like recovered.

Hello Juan99, Unfortunately, you can not swap servers at this time. You would need to restart on the Gold server. Transfers were done for a short while in exchange for 300k. However, this thread is now closed. You can join the PRO Discord server where it will be announced when transfer requests will be taken, and also keep an eye on announcements through the site. There currently is not an estimated time for when the requests will be accepted again. I'm really sorry about this inconvenience. I hope you have a great day.

Hi ThatsAlex17, Yes, you should now be able to reset Regirock by fighting Nikola again. The cooldown for this boss has been reset for you as well. Please let me know if you experience any issues.

Hello ThatsAlex17, I'm extremely sorry about this inconvenience. The issue has been investigated and is now resolved. You are also able to fight Nikola again. If you have any questions, let me know. I hope you have a great day.

Hi Shiro1993, You will need to make an appeal here. You are able to bump your thread once every 24 hours if a staff member has not responded to it yet. I am going to close this thread since discussing a ban should only be done in your appeal. -Locked-

Hi Kyukyoku44, I'm happy to hear the problem is resolved. Since there is nothing else to add to this thread, I am going to lock it. Have fun playing the game!

Hello Warrior007, I'm really sorry about this issue. This is a bug that occurs because there are two moves that contain the same word (Toxic Spikes and Spikes) in the Move Relearner list. Toxic Spikes should be available. You will see Spikes in the list after teaching your Forretress Toxic Spikes. Again, I'm sorry about this inconvenience. Please let me know if this persists to be a problem. Have a great day.

Hello Shiro1993, I'm extremely sorry about this inconvenience. Please reset your password here. Make sure that it is alphanumerical and without any symbols. If you do not receive an email after resetting your password then you need to try resetting it using Firefox. This is often a solution for people who do not receive an email. Also, the issue could lie in a recent change regarding which email service providers are accepted. The thread about it is here. Please let me know whether the above solution works for you. I hope you have a great day.

Hello Kyukyoku44, I'm really sorry about the inconvenience. The Blue and Red server were recently merged to Silver. According to the database, you have already merged your account. If you are still having problems, you will need to reset your password. You can do this here. Please make sure your new password is alphanumerical. Again, I am sorry for the inconvenience. Let me know whether changing your password helps. I hope you have a great day.

Hello 1337shikoma, I'm sorry about the inconvenience. Payback can not be taught through TM or Move Tutor. The guide for TMs and Move Tutors is here. Instead of Payback, you could teach your Umbreon Foul Play. It's a good move that is often recommended for it. It is available in Lavendar Town for 15k. Let me know if this is any help to you. Again, I'm sorry for the inconvenience. I do hope this suggestion helps. Have a great day.